How you can help 

You can help us deliver better service by:

For all services:

• Staying behind the yellow safety line on platforms until the train has stopped.

• Standing away from the train when you hear the warning whistle. Please do not attempt to enter the train after the whistle has been sounded, as it could result in injury.

• Listening to announcements, reading signage and information displays and cooperating with our people who are trained to help you reach your destination safely.

• Ensuring you are ready to board your service, with a valid ticket or go card, prior to its scheduled departure.

• Ensuring assistance and facilities match your travel requirements - if not, you may need to consider travelling with a capable companion to provide additional assistance.

• Being considerate to other customers by:

  • avoiding loud music or mobile phone conversations
  • keeping feet off the seats
  • consuming food and drink only on Traveltrain network services
  • not smoking at stations, on Queensland Rail property or onboard trains.

For Travel network services only:

• Ensuring your baggage does not exceed the maximum allowance of 20 kg.

• Allowing yourself 45 minutes prior to departure of your Queensland Rail Travel network service to check in your baggage.