Our Commitment
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We are working hard to improve your comfort levels while catering for rising customer numbers. On any day, Queensland Rail City network services carry more than 170,000 customers to work, home, events and other destinations; and the numbers continue to grow. During peak periods this may mean some City network services will be at capacity.
To address this: |
| a. |
We are currently purchasing one new, three-carriage train per month to increase the overall seating capacity of our City network. |
| b. |
We regularly review our timetables to respond to changing customer needs. |
Queensland Rail also welcomes over 440,000 customers each year on our Travel network services to many coastal and outback destinations. We encourage customers to book early to secure their preferred date of travel.
Our Performance
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Performance measure for our commitment to your comfort:
"New City network trains commence service regularly." |
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The measure defined
The delivery of the forecast number of new three-car train sets for service, in accordance with Queensland Rail’s current purchase contract. |