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Your feedback
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Our Commitment
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We welcome your enquiries, suggestions, complaints and compliments. |
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Full details of our approach to your feedback and the value placed on it as one of the most important contributions our customers make to our business are on our contact page. |
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City network Services
We work in partnership with TransLink to co-ordinate public transport in south-east Queensland. To give feedback regarding our City network services, please contact TransLink by completing a feedback form, or phone 13 12 30.
Upon receipt of information about your feedback from TransLink, Queensland Rail will investigate your feedback and respond to TransLink within 10 working days. If this is not possible, we will advise TransLink how long it will take to resolve and they will communicate directly with you via your preferred contact method.
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Travel network Services
To provide feedback regarding our Travel network services, please contact Queensland Rail directly by completing our feedback form or phone 13 16 17.
We will respond to your feedback within 10 working days. If this is not possible, we will contact you via your preferred method to provide an update on your feedback request.
Our Performance
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City network
“We respond to your feedback received about our City network within 10 working days.” |
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The measure defined
Percentage of feedback about our City network services responded to, to Translink, within 10 working days of receipt from Translink. |
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Travel network
”We respond to your feedback received about our Travel network within 10 working days.” |
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The measure defined
Percentage of feedback about our Travel network services responded to within 10 working days of receipt. | |
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