Our Commitment
| We are committed to providing excellent customer service. We will work hard to meet the expectations and needs of customers. |
| a. |
Our people will be courteous, presentable and willing to assist you with your service enquiries. |
| b. |
We will ensure our people are clearly visible so that you can easily identify them when required. |
| c. |
We can cater for your special requirements on our Travel network services. Please advise us of these requirements when making your booking. |
Our Performance
Performance measure for our commitment to your personal service:
“Your feedback on our personal service is often a compliment.”
 |
|
The measure defined
The compliments on Queensland Rail’s personal service as a percentage of the total number of personal service complaints and compliments.
Complimentary and complaint feedback item counts are shown for each month as well as the compliments percentage and target.
What’s included in the calculation of the measure
This measure is based on the feedback from customers relating to the behaviour of employees during personal service interactions, as well as feedback relating to staffing levels. |
 |