Our Commitment
We aim to provide a regular and reliable service. Sometimes problems occur outside our control which affects your journey. When incidents occur along the railway line, it may result in some disruptions to our services.
| We will do everything we can to: |
| a. |
Maximise the number of services that arrive on time. |
| b. |
Minimise the number of services cancelled. |
Queensland Rail is accountable to you, our customer, through our agreement with the Queensland Government to deliver a reliable service. For City network services, our performance results are shown below and published daily.
Our Performance
Factors that may impact the punctuality of services
Many factors can affect the on-time arrival and departure of train services including track conditions, the number of customers accessing the system at once, how long trains remain at stations and equipment failures.
Sometimes delays are caused by events outside the control of Queensland Rail, such as an onboard medical emergency or storm damage to the rail network.
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Performance measure for our commitment to your time on the: |
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City network
“Our City network trains arrive on time during peak times.” |
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| Quarter |
Actual |
Target |
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| Apr - Jun 2011 |
92.75% |
93.01% |
| Jul - Sep 2011 |
93.12% |
93.77% |
| Oct - Dec 2011 |
94.47% |
93.77% |
| Jan - Mar 2012 |
90.08% |
93.77% | |
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The measure defined
The percentage of train services on the City network which arrive at their destination on time, combining both the morning and afternoon peak periods for the month.
A Gold Coast, Rosewood or North Coast service is classified as 'on time' if it arrives less then 6 minutes late at its destination, all others if it arrives less then 4 minutes late at its destination.
All Afternoon peak services are measured on arrival at their destination. Most morning peak services are measured on arrival at Central Station. The only exceptions are Rosewood shuttles which are measured on arrival at Ipswich and North Coast shuttles which are measured on arrival at Caboolture. |