Queensland Rail is committed to protecting your personal information and complying with all applicable privacy laws.
- Personal Information
- Collecting Your Information And The Privacy Act
- Online Privacy
- Clickstream Data And Cookies
- Collection Of Personal Information Via Websites
- Online Competitions
- Online Forms
- Publishing Personal Information On A Website
- Variation To This Statement
Personal information is information or an opinion, whether true or not, about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion.
Collecting your Information and the Privacy Act
We are committed to complying with the Privacy Act 1988 (Cth), this means that if we collect personal information from you, we will
- Give you access to your information if you request it
- Only use it for the reasons we've stated or related purposes
- Take reasonable steps to ensure it is correct and protected
We may disclose your personal information to a third party where it is necessary. Typical third parties we may provide your information to include:
- Banks or other financial institutions to process payments
- Businesses providing prizes to competitions you have won through us
- Courier companies if we are required to make a delivery to you
If we are unable to collect the information we request from you, we may not be able to complete your request - including providing you with feedback on an enquiry, completing your bookings or sending a prize to you if you win a competition, so please ensure you fill in your details when requested.
The type of information we hold and collect is anything needed to facilitate your enquiries, complaints, reported incidents, entry forms, bookings and other requests. This information may include your name, address, phone number, fax, email, telephone, other contact details; complaint, incident, comment or other answers or opinions provided; payment, financial institution, bank details; and age, sex, license and other identification details as required.
Queensland Rail is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
Clickstream Data and Cookies
Our service provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.
Internet cookies are small strings of text placed on users' hard drives during the data exchange that happens when a browser points to a web site. Cookies allow a website to store information on a user's machine and later retrieve it. They remember preferences you enter and then tailor a site to suit your needs. Cookies have no way of disclosing your name or any personal information.
Collection of Personal Information via Websites
General correspondence sent to this site via the feedback link or the individual email addresses in each section will be treated as a public record and will be retained as required by the Public Records Act 2002.
Your name and address details will not be added to a mailing list without your consent. We will only disclose your details to third parties -
- In order to process a transaction or request authorised by you; or
- Where disclosure is required or authorised by law or an enforcement authority.
Your email address will be recorded for the purpose of responding to your feedback, enquiry, or to provide confirmation of a transaction. E-mail messages may be monitored by our website support staff for system trouble shooting and maintenance purposes. Any illegal activities suggested in the content of either feedback or emails will be forwarded to a law enforcement agency for investigation.
Entries to online competitions request the entrants Name, Address, Email and Phone Numbers. This information is not stored on the site and will not be added to a mailing list without the express permission of the entrant.
Where on-line forms are available on this site and you choose to send us the form electronically that includes personal details, then Personal Information from the form would be collected for the purpose provided on the form. However, that Personal Information will not be disclosed to others, without your consent, except where required or authorised by law or an enforcement authority.
Publishing Personal Information on a Website
No personal information will be published on the site without the express permission of the individual.
Variation to this Statement
This site uses encryption for secure transmission of personal information over the Internet. You should recognise that there can be risks with transmitting information across the Internet.
Where this site contains links to other websites not managed by Queensland Rail, Queensland Rail is not responsible for the privacy or security practices or the content of such websites.