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About Queensland Rail 

 
 

Queensland Rail has a proud history of contributing to Queensland’s economic, social and regional development. Throughout our 148 year history, our organisation has adapted to meet the changing needs of the growing State of Queensland.

On 3 May 2013, Queensland Rail was established as a Statutory Authority in accordance with the Queensland Rail Transit Authority Act 2013 (QRTA Act). Queensland Rail Limited ceased being a Government Owned Corporation from this date and became a wholly-owned subsidiary of the Statutory Authority.

The Directors of Queensland Rail Limited were also appointed as Board Members (Members) of the Queensland Rail Statutory Authority.

With more than six thousand staff, more than six billion dollars in in fixed and other assets and more than six thousand kilometres of track, Queensland Rail is a strong and powerful integrated customer and rail infrastructure business.

Our major business includes long distance trains, rail holidays and travel centres and management and access to the South East Queensland and regional freight networks.

At Queensland Rail, safety comes first. It doesn’t just happen - it’s our number one priority and we want to ensure that everyone goes home safely.

Our customers are also a key priority. Without our customers, we don’t have a business. We make it our business to ensure that our customers’ needs always come first. Our recently acquired international customer service accreditation is testament to our customer commitment.

At Queensland Rail, we strive to set new standards of excellence in safety and customer service; to keep Queensland moving, and to deliver our future.

 

Contact us

For general enquiries:

Phone:
- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

TTY:
07 3606 5800

SMS:
0428 774 636

In case of emergency call 000

Email:
feedback form

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The Queensland Rail Group including Queensland Rail (ABN 68 598 268 528) and Queensland Rail Limited (ABN 71 132 181 090) Travel Agent License 3274957