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Accessing Information 


Queensland Rail is a statutory authority which operates through its wholly-owned subsidiary, Queensland Rail Limited.

We operate in a highly competitive commercial environment. However, in line with the Queensland government’s principles of transparency and accountability throughout government, we willingly provide access to information wherever it is in the public interest to do so.

At times, the public interest is best served by maintaining confidentiality on information that has high commercial value. However, all Queensland Rail information, including confidential information, is subject to audit and Government scrutiny.

You can search for Information stored in Queensland Rail under these categories:

Right to Information (RTI)

Right to Information (RTI) is the Queensland Government's approach to giving the community greater access to information as required under the Right to Information Act 2009.

Personal Information

You can submit an application to amend your personal records directly with Queensland Rail under the Amending Personal Information section.



Contact us

For general enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

07 3606 5800

0428 774 636

In case of emergency call 000

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For Right to Information enquiries:

07 3072 8650

9.00am - 5.00pm EST; Mon-Fri

email us

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The Queensland Rail Group including Queensland Rail (ABN 68 598 268 528) and Queensland Rail Limited (ABN 71 132 181 090) Travel Agent License 3274957