Skip navigation links
Customer Service
Contact Us
Emergency Numbers
Visit a station (new window)
Customer feedback
Customer Charter
Service committments
How you can help
Our performance
Lost property enquiries



Click to find out more about:

Important contact numbers


Emergency numbers For help in an emergency situation
General enquiries For Queensland Rail information during business hours; Monday to Friday
Your feedback We welcome your feedback including enquiries, suggestions, compliments and complaints
TTY Text telephone for hearing or speech impaired customers
Lost property To enquire about lost property on City network (SEQ) or Travel network services (long distance)

City network services (SEQ)


goCard enquiries & timetables Ticket, fares & timetable information for City network services
Passenger Service Officers

Available to help you with:

  • Service difficulities
  • Accessibility information
  • Safety & security concerns
  • Personal injuries
  • Damage to property
  • Information on bicycles
Report vandalism (including graffiti) Who to call if you witness wilful damage to property
Crime Stoppers A telephone hotline for customers to provide information about criminal activity

Queensland Rail Travel services (Long distance)


Queensland Rail Travel

Long distance services:

  • Arrival information
  • Reservations
  • Enquiries

Long distance vehicle transport enquiries

Queensland Rail Travel holiday packages Bookings and enquiries
Queensland Rail Travel centres To contact a Queensland Rail Travel centre directly

Tourist Trains

Kuranda Scenic Railway

To book a scenic tour
Steam Train Sunday

Book a journey on a restored steam locomotive

Corporate Services


Recruitment Enquiries regarding employment opportunities
Queensland Rail sponsorship information

Sponsorship enquiries & guidelines

Community Programs & Partnerships Information regarding our community initiatives
Right to Information enquiries Access to information


Contact us

For general enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

8.00am - 5.00pm EST; Mon-Fri

If you have a hearing or speech impairment:
TTY: 07 3606 5800
- SMS: 0428 774 636

In case of emergency call 000

feedback form

Stay connected:
- Facebook
- Twitter
- YouTube

Mobile | Right to Information | On-Time Running Results | Copyright | Disclaimer | Privacy | Linking Policy | Site map

Queensland Rail Limited ABN 71 132 181 090 Travel Agent License 3274957