Our most successful initiative to date; The Queensland Rail Community Reference Group (CRG) program provides a valuable face to face, two way communication channel between Queensland Rail and it’s customers, local residents and communities.
CRG meetings are held across all Queensland Rail City network lines and some Queensland Rail regional lines covering a range of topics including customer service, operations, facilities, upcoming projects, accessibility and communication.
The CRG program holds meetings for each individual rail line on a bi-monthly basis to identify and communicate customer concerns, issues and ideas to Queensland Rail.
Each meeting provides a valuable opportunity for customers to speak directly with Queensland Rail employees about relevant topics that concern them.
At the end of each year a combined CRG meeting is organised where members are invited from all lines and given the opportunity to meet and discuss topics with Queensland Rail CEO and management staff.
If you are actively using the Queensland Rail City network, or have an active interest in our service, we encourage you to register your interest in joining one of our important focus groups.
We feel that it's important to listen to our customers to understand how they feel about our services so that we can continue to improve.
As a volunteer participant in a Queensland Rail CRG, you will be given the opportunity to provide important feedback and input into rail services and upcoming projects.
If you have a topic that you would like to suggest for discussion, please send it through to CRG@qr.com.au.
Click to find out more about:
City network Community Reference Group
To nominate yourself or someone you know for a CRG, please download the materials below and return to us via fax on (07) 3235 3626 or email CRG@qr.com.au or post.
Documents
Queensland Rail Regional Community Reference Group
Register today to tell us what you think about our long distance rail services.
Queensland Rail is excited to launch the first regional Community Reference Group (CRG) program.
Queensland Rail Regional CRG meetings will be initially held in the following locations in 2012:
|
Longreach |
Mount Isa |
|
Charleville |
Emerald |
|
Rockhampton |
Gladstone |
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Townsville |
Cairns |
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Mackay |
|
A CRG meeting is an opportunity for our customers and the community to learn more about our long distance services and participate in discussion on topics such as infrastructure, products, facilities and communication.
Queensland Rail is now taking nominations for membership of the Regional CRG Program for these locations commencing in 2012.
We invite you share your thoughts and ideas on our services and rail related topics of interest to you at these meetings.
How to nominate your interest
Documents
City network Community Reference Group 2011 - first quarter
The 2011 City network Community Reference Group (CRG) program kicked off the year with meetings held for the Ferny Grove and Ipswich lines in February, Caboolture, Cleveland, Beenleigh / Gold Coast, Shorncliffe / Doomben and the North Coast lines in March.
The first meetings for each line focused on members' interests and expectations of the program which acted as a key planning and assessment tool for this years’ program.
The first meetings were very successful with many valid issues regarding customers and residents being tabled at each meeting.
2011 shapes as an exciting time for the CRG program as we focus on creating even more positive customer outcomes founded by genuine two way communication and customer insights.
Key items for each meeting are outlined in the table below:
| Line |
Topics |
| Ferny Grove |
- Ferny Grove station redevelopment
- Timetables
- Planned track closures
- Keperra to Ferny Grove line duplication
|
| Ipswich |
- Timetables
- goCards
- Extra customer service on our rail network
- TransLink connections
|
| Caboolture |
- Timetable
- TransLink meeting
- Transport department
- Strategic plan of where Queensland Rail is going
- Security
- Communication Education
- New rail units
|
| Cleveland |
- Greening the Cleveland Corridor (corridor graffiti and litter)
- Timetable
- DDA / Accessibility issues
- Staffing hours and levels at stations
- Station planning
- Murals / public network
|
| Beenleigh / Gold Coast |
- Policing bike / scooters on trains
- Security / timetables
- Capacity (more seats)
- Public transport connections
- Frequency of services
- Communicating safety on trains i.e. three points of contact and disciplining bad behaviour on trains
- Comunications i.e. visit the control rooms and see how the communication works
- Maintenance of tracs
|
| Shorncliffe / Doomben |
- Strategic Infrastructure Plan i.e. light rail
- Cross River Rail
- TransLink Community Reference Groups
- Rollingstock
- Network access
- Timetables
|
| Sunshine Coast |
- Transport integration
- Approach to Level Crossing Issues (increase community education)
- Types of rollingstock
|
City network Community Reference Group 2011 - second quarter
The second round of Community Reference Group (CRG) meetings were held in April and May. The program continues to be well attended with excellent customer and community participation and feedback.
In June, an all line meeting was held where all CRG members were invited to receive a half yearly update presentation and given the opportunity to speak with senior level management.
Topics have included the Ferny Grove Station and Narangba Station Upgrades, Security, Positive pARTnerships, the Twenty 20 project and Asset Management of the South East Queensland Network.
City network Community Reference Group 2011 - third quarter
For the third quarter (held during July to September) in 2011 the Community Reference Group (CRG) meetings have been a huge success.
The program continues to be well attended with excellent customer and community participation and feedback.
Topics of discussion include Network Access, Timetable and the Office of the Customer Advocate.
More information
For more information on our CRG program please call our Community Relations Unit on (07) 3235 1516.