Queensland Rail’s Customer Reference Group (CRG) program provides a valuable face to face, two-way communication channel between Queensland Rail and its customers.
CRG meetings are held twice yearly with customers representated across all City network lines.
During CRG meetings, members gain valuable insight into Queensland Rail and can provide feedback or ideas they have about particular topics.
Outcomes and achievements
Since the establishment of the CRG program in 2008, the following initiatives have been implemented as a direct result of feedback from our CRG members:
- Implementation of the Quiet Carriage, including permanent signage
- Train etiquette campaign
- Coffee with the Executive General Manager of Customer Service program
- Direct input into timetable changes.
If you are actively using the Queensland Rail City network we encourage you to nominate yourself for this important focus group by downloading the below materials: