Giving ownership to the community by proactively engaging it is of the highest priority and importance to Queensland Rail.
As the backbone of Queensland’s transport network, we are constantly looking at ways to deliver quality customer service by engaging and listening to the community. Through continuous improvement in the way we carry out our business activities, we are being more rigorous in facilitating meaningful community engagement.
The Queensland Rail Community Engagement team give customers and the community an opportunity to actively participate and contribute to the planning and development of projects and services, allowing for input into issues that affect everyday lives.
Feedback from the community is greatly valued and we will consider and accept, where appropriate, suggestions and engage with the community to develop a better understanding of an issue or work to achieve a mutual goal.
Community Engagement initiatives include:
Community Engagement Report Card
Our Community Engagement Report Card provides an overview of our extensive community engagement program.
- To provide a genuine two way channel of communication with customers and communities across Queensland through the CRG program and community consultation
- We aim to make our stations more accessible through our DDA Community Engagement program
- To enhance public awareness of rail safety through our Community Education program
- To enhance the appearance of our stations for City network customers through Queensland Rails positive pARTnerships program.
We are proud of our community engagement record, and will continue to develop new customer and community initiatives in 2012.