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Railsmart Community Education Program 


Safety is Queensland Rail’s number one priority  not only our customers and employees, but also to community members, pedestrians and motorists who enter or cross railway property.

Through our Railsmart Community Education Program, Queensland Rail aims to positively influence the attitudes and behaviours of school students and communities to act safely at railway stations and level crossings.

Railsmart rail safety presentations are aimed at preparatory, primary and high schools, alternate learning centres, youth groups, transport companies and a vast array of community organisations and events.

 For more information about safety across our rail network, or for education tools and resources, click here.

Community Education in 2014

In 2014, Community Education delivered 152 Railsmart presentations at 121 schools, specialist learning centres and community groups. A total of 27,171 Queenslanders were educated in the importance of being Railsmart and to not gamble with their lives at level crossings.

Rail safety orientation days

Quarterly Rail Safety Orientation Days provide an opportunity for students from Cultural and Linguistically Diverse (CALD) backgrounds, and individuals with a disability, to familiarise themselves with Queensland Rail services and facilities and gain confidence to travel independently on the rail network.

This unique event allows attendees to explore a stationary train and its features in a controlled environment with expert speakers and demonstrations.


Our Customer Engagement Team work  with QPS Rail Squad, Translink Transit Officers, Authorised Officers and Station Operations staff  to deliver a range of topics including:

  • Rail safety
  • Train etiquette and on-board behaviour
  •  Being Railsmart by respecting people and property around you
  • Orientation of Queensland Rail features and services
  • The importance of choice and the consequences of unsafe behaviour
  • How to use the rail network safely and confidently.

Rail safety sessions for Australia’s largest employer of people with a disability

Each year Queensland Rail partners with Endeavour Foundation Industries to assist more than 400 people with disabilities learn to catch the train safely and confidently to their workplaces in Wacol and Geebung – the largest Endeavour centres in Queensland.

Community Education Officers conduct interactive, tailored presentations and sessions to guide and educate Endeavour employees to improve their confidence travelling safely and independently to and from work.

The orientation sessions include understanding train and station safety and security features, getting on and off the train safely, accessible signage, emergency assistance phones and learning about staff assistance and what to do in an emergency.

Anti-Trespass Campaign

In 2014 Queensland Rail again engaged rail safety advocate and motivational speaker Jonathan Beninca to undertake community education and engagement activities in targeted areas to help drive down trespass, illegal track crossing and level crossing incidents.

Jonathan shared his powerful story of the consequences of taking dangerous risks at 24 high schools and centres across Queensland and attended level crossings and train stations to further challenge the community to not gamble with their lives at level crossings.


Contact us

For Community Engagement enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

email us

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