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Railsmart Community Education Program 


In the 2012-2013 financial year, there were 351 near misses at Queensland railway crossings. While these statistics are improving, Queenslanders continue to risk their lives across our rail network.

Through our Railsmart Community Education Program, Queensland Rail aims to positively influence the attitudes and behaviours of school students and communities to act safely at railway stations and level crossings.

The program is aimed at preparatory, primary and high schools, alternate learning centres, regional shows, youth groups, transport companies and a vast array of community organisations and events.

In the 2012-2013 financial year, Community Education Officers presented to over 123, 000 students across more than 391 Queensland schools and early learning centres.

For more information about safety across our rail network, or for education tools and resources, click here.

Community Education in 2013

First rail safety sessions for Springfield students

In preparation for the opening of the Springfield line in December 2013, Queensland Rail has been ramping up community education talks at local Springfield schools.

Through these presentations, more than 4000 students in the Springfield area will learn about using the rail network safety, train etiquette and general behaviour guidelines.

Rail Safety Week art workshops

As part of Queensland Rail’s involvement in Rail Safety Week 2013, Community Education Officers held art workshops at various South East Queensland schools.

The workshops encouraged students to think about rail safety in a creative, innovative way and create their own rail safety slogans and artwork which they believed would appeal to their fellow peers.

Workshops were held at schools in Murarrie, Manly, Banyo, Northgate, Kingston, Woodridge, Goodna, Kingston and Ipswich, with the final artwork displayed for customers to view at Central station.


Safety messages for Gatton and Lockyer Valley students

In August, Community Education Officers travelled to Gatton and the Lockyer Valley to deliver crucial rail safety messages to local school students.

In the 2012-2013 financial year, there were 65 close calls at level crossings in the South West alone. These sessions aimed to remind students that people of all ages need to be aware that trespassing, taking shortcuts and unsafe behaviour near railway tracks is not only illegal, but also endangers their lives and the lives of others, including train crew.


Rail safety orientation days

Quarterly Rail Safety Orientation Days provide an opportunity for students from Cultural and Linguistically Diverse (CALD) backgrounds, and individuals with a disability, to familiarise themselves with Queensland Rail services and facilities and gain confidence to travel independently on the rail network.

This unique event allows attendees to explore a stationary train and its features in a controlled environment with expert speakers and demonstrations.


Community Education Officers work together with Transit Officers and station staff to deliver a range of topics including:

  • Rail safety
  • Train etiquette
  • Orientation of Queensland Rail features and services
  • The importance of choice and the consequences of unsafe behaviour
  • How to use the network.

Rail safety session for Wacol workplace

In July, Queensland Rail has partnered with Endeavour Foundation Industries to assist more than 220 people with disabilities learn to catch the train safely and confidently to their workplace in Wacol – the largest Endeavour centre in Queensland.

Community Education Officers guided the Endeavour employees to improve their confidence travelling safely and independently to and from work.

The orientation included door controls, getting on and off the train safely, accessible signage on trains and at stations, emergency assistance phones and learning about staff assistance.

Fatality Free Friday

Fatality Free FridayOn Friday 31 May, the Community Education team joined Transport and Main Roads Minister Scott Emerson and Police and Community Safety Minister Jack Dempsey, Jim Benstead, Craig Lowdnes, Jimmy Maher and Andy Bichel from Bulls Masters as well as the Nova team, Channel 7 and other personalities in the Queen Street Mall to promote Fatality Free Friday. 

Queensland Rail was a key partner in this year’s campaign, which had the theme ‘Don’t gamble with your life at level crossings’.

Blow up cars in the mall were signed by road users to take the pledge – a promise to oneself, family and friends to consciously exercise road safely and obey road rules.

The theme highlights Queensland Rail’s level crossing safety campaign and reinforces the message that taking a risk at a level crossing can have disastrous consequences.


Contact us

For Community Engagement enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

email us

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The Queensland Rail Group including Queensland Rail (ABN 68 598 268 528) and Queensland Rail Limited (ABN 71 132 181 090) Travel Agent License 3274957