The Coffee with the EGM of Customer Service program aims to provide customers an opportunity to discuss feedback and ideas directly with a member of Queensland Rail’s senior management team, the Executive General Manager (EGM) of our Customer Service team.
This program supports our commitment to provide quality information to our customers and listen to their feedback, as outlined in our Customer Charter.
Whether you are an occasional user of our services, or commute on a daily basis, we’re inviting you to come along and share your thoughts over a coffee.
As well as receiving a personal response to any feedback you have, you’ll also hear first hand about new developments at Queensland Rail.
Get involved
To register for a Coffee with the EGM of Customer Service call (07) 3235 1516 or email crg@qr.com.au
Alternatively, you can register via our online feedback form
Please note attendance to these events is via registration and invite only.
2012 summary
The first Coffee with the EGM of Customer Service session for 2012 was held in April and included discussions on the following topics:
- Positive feedback on Stage 1 timetable overhaul
- Yeronga station upgrade works
- Positive feedback on the new Richlands station and the Darra station upgrade, particularly the art works at Darra undertaken as part of Queensland Rail’s Positive pARTnerships program
From May, meetings continued on a monthly basis, with our most recent meeting held on Monday 29 October 2012.
Across these meetings, hot topics raised with our EGM of Customer Service included:
- Fares and ticketing
- Service frequency and timetables
- Train etiquette
- Security, graffiti and other anti-social
behaviour
- Quiet carriages
- Narangba station upgrade and other infrastructure projects
- Station car parking
- Onboard announcements