At Queensland Rail, our customers are a key priority. Without our customers, we don’t have a business. We make it our business to ensure that our customers’ needs always come first.
Annually we run more than 260,000 scheduled services. We provide commuter services for the big population centres of South East Queensland, connect the regions of the state, and take domestic and international tourists to some of Queensland’s world famous locations. Our customers’ needs are wide and varied, so we actively encourage feedback to help us understand what’s important to you.
At Queensland Rail, we strive to set new standards of excellence in customer service. Our recently acquired international customer service accreditation and the launch of our Customer Charter are testament to our customer service commitment.