Mobile Customer Care Representatives provide additional assistance to customers in the event of major service disruptions by ensuring you are kept fully informed about changes to the timetable or any alternative transport arrangements provided.
Their primary aim is to ensure customers’ needs are addressed when unexpected service disruptions occur to help minimise any further inconvenience.
Our Customer Care Reps are also able to provide information regarding new service initiatives and SEQ Tourism operations and they play an important role in helping to keep the trains and stations clean and well presented.