Management is listening
At Queensland Rail, we take feedback from our customers seriously. It's our opportunity to improve.
So whether you use our services occasionally or on a daily basis, we're inviting you to come and tell us your thoughts over coffee with a member of our senior management team, our Chief Customer Officer.
As well as receiving a personal response to any issues you have, you'll also hear first hand about new developments at Queensland Rail.
Find out more
- Call 3235 1516 and talk to a member of the Community Engagement team
- Register your interest through our online feedback form (new window)
2011 - first quarter
The first coffee with our Chief Customer Officer was held in March receiving very positive feedback from customers who attended. Hot topics included on-time running, safety and security, station announcements and the customer charter.
Chief Customer Officer Theo Taifalos said "It was a great experience to share ideas, listen to concerns and take away actions for improvement. I would really encourage customers to participate and am looking forward to next month’s coffee."
2011 - second quarter
The Coffee with Chief Customer Officer sessions are continuing monthly with great attendance, feedback and support from customers and community participants. Discussion topics included timetables, maintenance work, communications and unplanned disruptions and long distance travel.