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Laws and obligations 

 
 

Unsafe behaviour

At Queensland Rail, we believe that all incidents can be avoided. They occur on the railway network because some people ignore important safety measures. Transport laws are designed to discourage this unsafe behaviour.

Railway Transport Laws include:

Crossing railway tracks other than at a designated crossing Using crossings while warning signals/booms are operating Riding vehicles such as bicycles, skateboards, in-line skates and scooters on a bridge or platform, or in a subway, designed for pedestrians that is on, or under, a railway Entering or leaving a railway other than through a proper entrance or exit Displaying a coloured light on or near a railway Tampering with Queensland Rail property, such as buildings, or placing objects on the tracks Failure to comply with these safety laws could result in an on-the-spot fine, or in some cases, having to appear in court.

Inappropriate Behaviour

Queensland Rail is committed to ensuring that all customers feel secure and comfortable while using our rail services.

Railway Transport Laws include:

  • No feet on seats
  • No drinking of alcohol
  • No smoking on trains
  • No creating a disturbance or nuisance
  • No loud music
  • No leaving bags or other obstructions in doorways and/or aisles No littering Graffiti & Vandalism Graffiti and vandalism of Queensland Rail property costs both Queensland Rail and the community millions of dollars each year. Under Section 469 of the Criminal Code wilful damage including both graffiti and vandalism can result in imprisonment.

If you see someone who is inflicting graffiti and or vandalism on Queensland Rail property report it to Queensland Rail staff or Crime Stoppers on 1800 333 000 (24 hours)

Graffiti and vandalism includes unlawful:

  • Spraying
  • Writing
  • Drawing
  • Marking
  • Scratching or etching
  • Damaging
  • Applying paint or other marking substances Destruction.
 

Contact us

For general enquiries:

Phone:
- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

TTY:
07 3606 5800

SMS:
0428 774 636

In case of emergency call 000

Email:
feedback form

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The Queensland Rail Group including Queensland Rail (ABN 68 598 268 528) and Queensland Rail Limited (ABN 71 132 181 090) Travel Agent License 3274957