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Wi-Fi terms and conditions of use

Queensland Rail Free Wi-Fi 

 
 
Queensland Rail Free WiFi

Queensland Rail provides free Wi-Fi to all new City network trains. The service is available on 64 of our newer trains.

You can catch-up with the latest news, browse your favourite websites, check your email or get the latest transport information at queenslandrail.com.au and translink.com.au.

You will recognise a train which offers the free Wi-Fi service via signage which will be visible in the carriage.

How to connect

If you find yourself on our Wi-Fi carriage, follow these instructions to start using our free Wi-Fi service:

Step 1: Make sure that you are in a stable position within the carriage.
Step 2: Ensure your device is turned on and has its wireless signal/ switch activated.
Step 3: Go to the Available Wireless Network Connection List as displayed on your device.
Step 4: Navigate to ‘Queensland Rail Free Wi-Fi’ from the list and then select ‘connect’.
Step 5: Open your internet browser and you will be directed to the Queensland Rail Free Wi-Fi landing page. If the landing page does not connect, please browse to a non secure (https) website like https://www.queenslandrail.com.au which will then direct you to the landing page. The Terms and Conditions of use will be displayed and must be accepted before you can use the Free Wi-Fi service. Please note that depending on the device you are using, the landing page may appear automatically.
Step 6: Once the Terms and Conditions are accepted, you will be taken to the Free Wi-Fi launch page. You can then navigate away from this page and use your free Wi-Fi.

Should you exhaust your data allocation, you will be disconnected from the Wi-Fi network. Your connection will be reset 4 hours after you first started using the service.

More information

 

Contact us

For general enquiries:

Phone:
- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

8.00am - 5.00pm EST; Mon-Fri

If you have a hearing or speech impairment:
-
TTY: 07 3606 5800
- SMS: 0428 774 636

In case of emergency call 000

Email:
feedback form

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