Booking process
Queensland Rail’s number one focus is the safety of our customers and staff. We have recently reviewed our processes for conveying unaccompanied children on our long distance services and made the following enhancements.
We will only continue to carry children under the age of 12 years if they are accompanied by a person 16 years old or older and who accepts full responsibility for the child during the journey.
Children between the ages of 12 and 15 (inclusive) may travel unaccompanied under the following conditions.
Conditions for acceptance of bookings for Unaccompanied Children 12-15 years (inclusive) are:
- Unaccompanied children bookings cannot be made on the internet. They can be made through the Queensland Rail Travel Customer Contact Centre (1800 TRAINS - 1800 872 467), a Travel Centre, ticket office or travel agent.
- Unaccompanied children will be allocated into sitting cars next to service cars where possible. This is to assist onboard customer service staff to periodically monitor the customers during their normal duties throughout the journey. This area will not be for exclusive use of unaccompanied children.
- Onboard customer service staff cannot provide continuous monitoring of children and ultimately the child's parent/guardian is responsible for their travel.
- Unaccompanied children are not allowed to travel in sleeping berth cabins
- The child must travel with sufficient food and/or adequate funds for meals for the journey.
- Contact numbers for parents/guardians for the child must be provided and added to the booking including any special requirements for the child’s travel.
- Proof of age for unaccompanied children may be required to be provided to reservation staff or Onboard Customer Service staff on request. Proof of age can include a student ID card, birth certificate, passport or other documentation from the parent/guardian proving the child is 12 years of age or older.