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Community Safety Initiatives 


Queensland Rail stations and services signify an important part of life for many of our south-east Queensland customers. Our customers use Queensland Rail city services to commute to work, school, major events, or to access attractions such as South Bank, or the Gold Coast theme parks.

In recognition of the importance of local knowledge and feedback, Queensland Rail seeks to involve local communities in as many ways as possible when identifying new crime prevention opportunities or addressing existing crime problems.

Queensland Rail engages with communities about safety and security in the following ways:

  • Positive pARTnerships station beatification program which unites Queensland Rail community artists, community groups and local schools to produce high quality art projects which beautify Queensland Rail property and builds community pride and ownership.
  • Customer surveys of both existing and potential customers
  • Liaison with community members (including young people) to develop policy
  • Working with Department of Communities to provide alternative justice options for young people caught offending on the network
  • A formal partnership with Crime Stoppers to encourage customers to report crime. This includes participation in Crime Stoppers 'Tag Them Back' campaign with Brisbane City Council to target graffiti offenders.

Effective reporting is the only way to help stop graffiti, vandalism, and other crimes against people or property. Call Crime Stoppers on 1800 333 000 to anonymously report a crime or visit (new window)

Whole of Government approach to crime prevention
In 1999, the Queensland Government developed and delivered a crime prevention strategy that focused on "getting tough on crime and tough on the causes of crime”.

This strategy, entitled Building Safer Communities (1999), aims to encourage government departments, agencies, and business and community groups to work together to promote safer public and private spaces for everyone.

Crime Prevention Queensland is the lead agent responsible for developing and disseminating the whole of government crime prevention strategy.

In order to work more co-operatively and effectively with government agencies and community groups, Queensland Rail developed the Crime Prevention Unit in 1999, now known as the Security Department.

The Security Department has fostered productive and on-going relationships with several government agencies and community groups including:

  • Queensland Police Service
  • Department of Communities
  • Queensland Transport
  • Department of Employment and Training
  • Department of Corrective Services
  • Education Queensland
  • Department of Housing
  • Attorney General’s Department
  • Brisbane City Council
  • Gold Coast City Council
  • Logan City Council
  • Redlands Shire Council
  • Neighbourhood Watch groups
  • Various primary and secondary schools

Queensland Rail’s Security Department will continue to develop new and existing relationships to help further the Government’s consolidated approach to crime prevention.


Contact us

For general enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

8.00am - 5.00pm EST; Mon-Fri

If you have a hearing or speech impairment:
TTY: 07 3606 5800
- SMS: 0428 774 636

In case of emergency call 000

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