Transit Officers
Queensland Rail has 110 Transit Officers operating across the City network.
The role of the Transit Officer is to provide quality customer service, by assisting with:
- Crowd control during special events
- Assist passengers during planned and unplanned service disruptions
- Provide a physical presence on the network to enhance safety and security
- Closely monitor passenger behaviour
- Manage fare evasions
- Work in conjunction with Railway Squad Police.
Queensland Rail Transit Officers are level three authorised officers. Under the Transport Operations (Passenger Transport) Act 1994, they have the power to issue on-the-spot fines for ticketing and behavioural offences on railway property.
For more information on fines and offences please see conditions of travel.
Private Security Officers
SecureCorp private security guards are present on approximately 40% of Queensland Rail city services after 6pm from Sunday to Thursday. These services are identified as Guardian Trains within the rail line timetables.
Private security guards are patrolled on all Friday and Saturday night services after 7pm, and Saturday and Sunday morning TransLink NightLink services from Central Railway station.
The Private Security Guards’ role is to deter crime and inappropriate behaviour on Queensland Rail City network services. Private security guards provide appropriate assistance in the event of a security incident on a train and are recognisable through their blue shirts and navy pants.
Queensland Rail Police Service Railway Squad
Queensland Rail and the Queensland Police Service (QPS) have enjoyed a working relationship for many years. Our City network encompasses five police regions, with police attending incidents across the network.
Queensland Rail's formal partnership with QPS represents a strategic alliance designed to manage both real and perceived levels of crime and antisocial behaviour across the Queensland Rail network.
Today, the QPS Railway Squad consists of 54 sworn officers who proactively work to reduce risk and increase safety for customers and staff at stations and on board trains.
The QPS Railway Squad officers achieve this through:
- Uniformed and plain-clothes patrols of stations and onboard trains
- Responding and investigating incidents on the network
- Working collaboratively with Queensland Rail, other agencies and the community to develop and enact crime prevention strategies
QPS Railway Squad officers are specifically trained to work in a rail environment. They are here to ensure the safety and security of commuters, Queensland Rail staff and Queensland Rail property. Railway Squad officers patrol trains, railway stations and car parks.
Crime Stoppers
When should you contact Crime Stoppers?
- If you have information relating to a crime which has been committed
- If you suspect that a crime is being planned; or
- To report an address where drug production and/or distribution may be taking place
If you have any knowledge concerning any crime (past or future), call Crime Stoppers on 1800 333 000. You do not need to give your name and may remain anonymous.
Queensland Rail Train Guards and Station Staff
Queensland Rail’s operational staff include drivers, train guards and station staff. In particular, guards and station staff have an important role to play in the provision of an identifiable uniformed presence and customer service.
Feel free to approach station staff or train guards with any queries or concerns you may have whilst on stations or trains. Train guards are to be found at the end of the third carriage on three car units, and at the front of the fourth carriage on six car units.