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Security Initiatives 


The Queensland Government has invested in excess of $39 million in security initiatives across Queensland Rail. These initiatives have been developed and implemented for the purpose of improving personal safety and security for customers and staff across the Queensland Rail city network.

Initiatives include:

  • Lighting upgrades on trains at Queensland Rail stations and car parks. Lighting is designed as a deterrent to criminal and antisocial behaviour through increasing visibility.
  • Surveillance cameras on trains, stations and car parks. The cameras record 24 hours a day 7 days a week. Camera footage is used in the identification and apprehension of offenders.
  • Combining a number of key security features, Core Zones are being progressively rolled out across the City network. Marked by a blue-and-white striped safety line on the platform, Core Zones are waiting areas that guarantee a number of security features such as camera surveillance, enhanced lighting and access to an emergency help phone.
  • Emergency Help Phones are installed at stations and in some car parks. By pressing the red emergency button, customers can directly access assistance in an emergency situation. 
  • Emergency Contact Buttons are also present near the doors in all City network carriages so that customers can speak to the driver or guard in the event of an incident occurring on the train.

Security patrols at stations and on trains are conducted by members of the Queensland Police Service. Patrols are also made by Transit Officers and by Private Security Officers. 


Contact us

For general enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

8.00am - 5.00pm EST; Mon-Fri

If you have a hearing or speech impairment:
TTY: 07 3606 5800
- SMS: 0428 774 636

In case of emergency call 000

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