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Trains and Stations 

 
 

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Guardian Trains

Guardian Trains are City network services which have private security officers onboard for the complete duration of the service. The aim of Guardian Trains is to provide Queensland Rail customers with peace of mind while travelling during evening periods.

These services are clearly listed within our rail timetable, so all customers can choose to travel on these services for additional security. These and other city rail services are also subject to random Queensland Police Service and Transit Officer patrols.


Emergency phones on trains

Multiple emergency phones are available on board all Queensland Rail interurban rail services.  Emergencyphone buttons are located near the doorways in every carriage and throughout the carriage in some newer models.  Activation of the emergency phone will put the caller in direct contact with the guard or driver who can arrange an appropriate response.


Lock-up carriages

To enhance your safety during the evening, Queensland Rail has adopted international best practice by reducing the number of open carriages available during the evening services.

After 7:30pm the front carriage of a 3-carriage train and the first, fourth, fifth and sixth carriages of a 6-carriage train are closed and the lights turned off. This serves to make patrols easier and to prevent passengers from becoming isolated.


Core Zones

Combining a number of key security features, core zones are being progressively rolled out across the Queensland Rail city rail network.

Core zones are marked on both the outbound and inbound station platforms by blue-and-white striped lines. Core zones provide customers with enhanced lighting, an emergency phone and video camera surveillance.

Passengers within core zones can easily seek assistance from Queensland Rail staff such as guards and customer service staff when boarding or alighting from Queensland Rail City network services.


Emergency phones at stations

Emergency phones are situated in the Core Zones on most station platforms. In addition some stations have emergency phones situated in their car parks or subways. Activation of the emergency phone will put the caller in direct contact with a Passenger Services Officer who can view the caller through the CCTV.


After Dark Security Program

The Queensland Government has supported the implementation of an After Dark Security Program to 34 Queensland Rail City network stations. This initiative provides a night time presences at selected Queensland Rail stations. This normally from the evening until the last train on selected days, to provide customer service and enhance security at those stations.


Closed circuit television (CCTV)

For the safety and security of passengers and staff, approximately 8000 CCTV surveillance cameras have been installed across the City network stations and on trains.

CCTV cameras installed at stations and car parks can be monitored by station staff and staff at Queensland Rail’s Control Centre.  All 8000 CCTV cameras record images which can be used by police in the identification and apprehension of offenders.


Lighting

Queensland Rail is continually improving lighting across the Queensland Rail City network. Enhanced lighting at stations deters antisocial behaviour and improves the quality of camera surveillance footage.


Crime Prevention through Environmental Design (CPTED)

The principles of CPTED are incorporated in the design and upgrades of railway stations, car parks, stabling yards and elsewhere considered appropriate.  Measures such as optimising opportunities for surveillance and clearly defining preferred use within stations can help discourage offenders.

 

Contact us

For general enquiries:

Phone:
- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

TTY:
07 3606 5800

SMS:
0428 774 636

In case of emergency call 000

Email:
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