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Useful Contacts 


Emergency Police / Fire / Ambulance

In case of an emergency where assistance is required call 000 or dial 112 from your mobile phone.

Passenger Service Officers

Passenger Service Officers are available to assist hearing or speech impaired customers using our text telephone service.

Phone TTY: (07) 3606 5800

Crime Stoppers

Crime Stoppers is a telephone hotline for members of the community to provide information about any criminal activity (past or present).

Phone (24 hours): 1800 333 000
Online: Queensland Crime Stoppers (new window)


Contact us

For general enquiries:

- 13 16 17 (within Aust)
- 0061 7 3072 2222 (outside Aust)

7.15am - 5.30pm EST; Mon-Fri

07 3606 5800

0428 774 636

In case of emergency call 000

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The Queensland Rail Group including Queensland Rail (ABN 68 598 268 528) and Queensland Rail Limited (ABN 71 132 181 090) Travel Agent License 3274957