Introduction

This page is dedicated to all the important information your clients may like to know and will no doubt ask you before travelling with Queensland Rail.

Having this information prior to their holiday will enhance your clients journey as well as have them raving about you.

Downloads

File Name	Description	File Type	Download
Guest Health & Safety	Handy travel information to make your journey more enjoyable	PDF	Download
General Guest Information	Timely info for those travelling on vouchers, making amendments, contact details and luggage	PDF	Download
Customers with a Disability - Booking Factsheet	Travelling with a disability - here is information on how to book	PDF	Download
Customers with a Disability - FAQ Factsheet	Travelling with a disability - frequently asked questions about mobility, visiability and hearing	PDF	Download
Customers with a Disability -  On Your Journey Factsheet	More information on what to expect when travelling with a disability	PDF	Download
Customers with a Disability - Accessibility Factsheet	How to travel with Queensland Rail services with a disability	PDF	Download
Student Concession Entitlements Queensland Rail	Information on what's required to receive a student fare on Queensland Rail services	PDF	Download
Student Concession Entitlements CountryLink	Information on what's required to receive a student fare on CountryLink services	PDF	Download
Condition of Carriage	Information on the conditions of carriage onboard Queensland Rail Travel network	PDF	Download
Disruptions Refund Policy	Information regarding the refund policy during disruptions	PDF	Download
Queensland Rail Travel timetable booklet 2011-12 - effective 29 January 2012	Timetable information for Queensland Rail Travel services	PDF	Download