Queensland Rail Travel booking conditions 2012-13
Please read the following booking conditions contained in this brochure carefully. Bookings are only accepted on the basis of the following conditions. While we have made every effort to provide accurate information, details of products, prices and events described in this brochure may have changed since the brochure was published. Please check with your travel agent before booking your holiday travel.
OUR RESPONSIBILITY AND LIMITATION OF LIABILITY
In arranging your booking, we are acting as the agent of the third party suppliers of goods/services (“the Operator”) and those Operators are wholly responsible for their goods/services (“Product/s”) and the standard of their Product/s. Please note all bookings made for Operators’ Products are subject to the terms and conditions and limitations of liability imposed by those Operators. Any legal recourse you may have is against the Operator, not us.
In producing this brochure we have used information supplied by Operators. Irrespective of any measures taken by us to ensure accuracy of the information in this brochure at the time of printing, details of particular Operators and their Products may have changed since the brochure was published. Further, Operators may impose conditions that vary from the conditions stated in this brochure.
We arrange bookings on the basis that, to the fullest extent permitted by law, we are not liable for any loss or damage suffered in connection with:
- anything contained in this brochure which is misleading, false, incomplete, misdescribed or inaccurate; and/or
- any failure of an Operator or other third party to provide the described Product or any associated service or facility, and/ or
- any act or omission of an Operator or any other matter connected to the supply of an Operator’s Product.
Whether as a matter of contract, tort, statute, restitution or otherwise, “loss or damage” includes any associated direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, death, injury, illness, shock, inconvenience or delay.
This limitation of liability applies irrespective of the cause, including negligence by us or an Operator, withdrawal, cancellation, or failure to provide a Product or any part, delay, event of force majeure, any variation in the Product, the provision of substitute Products or a change in the Operator.
In circumstances where liability cannot be lawfully excluded, such liability is limited to the value of the purchased holiday arrangements.
HOW TO BOOK
Contact Queensland Rail Travel, visit a Queensland Rail Travel Centre or see your local licensed / AFTA travel agent who will make the reservation request. We recommend booking as early as possible, particularly in peak holiday periods.
PRICES AND CONDITIONS
Any verbal quote given is only an estimate of the price, which will be subject to change until written confirmation of your reservation by us and receipt by us of the full payment of the price of your holiday. In arranging your booking we are acting as the agent of the Operator of the relevant product and/or services and at no time do you have a contract with us. Bookings are subject to the terms and conditions and limitations of liability imposed by Operators, please check with your travel agent for details.
Prices are effective from 1 April 2012 until 31 March 2013, but are subject to change without notice. Prices listed are in Australian Dollars (AU$) and are inclusive of GST. Prices are current at the time of printing this brochure and are subject to change without notice. Prices advertised are based on per person twin share unless otherwise stated. Prices are provided as a guide only and may vary due to peak demand periods, changes in surcharges, fees, taxes or currency fluctuations. All prices, conditions and information regarding your travel should be checked prior to making a booking.
Unless otherwise specified, prices do not include transport from your home port to holiday destination and return. If you are unable to connect to your holiday on the same day, any overnight expenses will be at your own expense. Items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, transfers, airport taxes, postage and faxes, drinks, room service and meals (unless specified) are not included in the price of your holiday. Any applicable government or local authority charges and taxes that may apply are your responsibility.
Name changes are not permitted after booking.
Concession prices
The following concession cards are acceptable but must be valid at the time of travel and to be carried at all times during travel:
- Australian Pension Concession Card or Government Senior Card
- Queensland Pension Concession Card or Queensland Government Senior Card
Queensland residents who hold a valid Queensland Pension Concession Card are entitled to four single economy seat journeys within Queensland each calendar year. These journeys may be combined to provide two return economy seat journeys or one business class return journey. Ancillary charges apply for sleeping berths, meals etc. This entitlement can be combined with all holiday packages available in this brochure. Please check with your travel agent for details.
Child prices
Prices for children for accommodation and touring can be obtained from your travel agent. Some Operators do impose restrictions on child ages for travel; please check with your travel agent for details.
DEPOSITS AND FINAL PAYMENTS
Failure to meet the following payment conditions may result in automatic cancellation of your booking. Once full payment has been received by us your documents will be issued and sent to you approximately two weeks prior to departure.
Deposit
We require a minimum non refundable deposit of $165 per booking within seven days of booking confirmation. For group bookings containing ten or more passengers a minimum deposit of $165 per person is required within seven days of booking confirmation. Some Operators may impose deposits in addition to the minimum deposits stated in this brochure.
Final payment
Full payment of your holiday cost must be made no later than 45 days prior to travel or by the payment deadline specified in individual package conditions, whichever is earliest. For bookings made less than 45 days prior to travel but more than seven days prior to travel, full payment of your holiday cost must be made within 48 hours of confirmation of your booking. For bookings made less than seven days prior to travel, full payment of your holiday cost is required at the time your booking is confirmed.
LATE BOOKING FEE
Any booking paid within seven days prior to travel may incur a $10 fee for urgent forwarding of your documentation to you.
AMENDMENT FEES
Any amendment to your booking is subject to the approval of the relevant Operator. Any approved change to your booking prior to, at or after making final payment will incur an amendment fee of a minimum of $65 per booking in addition to any fees imposed by the Operator. An amendment is a change to an existing booking with the same inclusions. A transfer to another package may be treated as a cancellation, in which case the cancellation fees set out below will apply.
BOOKING REFUSAL OR CANCELLATION
We strive to ensure that your holiday experience is enjoyable, safe and secure for you and other travellers. We reserve the right to deny a booking request or cancel a booking for any reason. We further retain the right to remove you or other travellers from the tour for reasons which affect the safety and enjoyment of other travellers. Reasons for removal may include, but are not limited to, the physical, mental or other medical condition of a traveller which prevents them taking part in the arrangements of the tour, inappropriate behaviour, or carriage of illegal or prohibited substances.
CANCELLATIONS AND REFUNDS
If you cancel or terminate your holiday booking, the following cancellation fees will apply:
Prior to final payment: no refund of deposit paid.
After final payment: no refund of deposit paid, plus all additional fees imposed by Operators for cancelled accommodation, touring, air and rail travel (which may be up to 100% of monies paid).
We reserve the right to change or cancel your booking in accordance with operating requirements or due to circumstances beyond our control. We are not responsible for costs of any other travel arrangements affected by changes to or cancellation of your booking.
Without limitation, we will not be responsible if the Product is not available due to force majeure, including but not limited to, civil unrest, health risk, closure of airports/ports etc, industrial disputes, terrorist activity, adverse weather conditions or other acts of God.
TRAVEL INSURANCE
We strongly recommend travel insurance at the time of booking. Ask us or your travel agent for details.
LUGGAGE
All luggage is carried at your own risk. We accept no liability for loss, damage or delay to luggage. Some Operators may impose luggage limits and restrictions, please ask us or your travel agent for details.
BONDS
Cash bonds or credit card imprints may be required by accommodation Operators providing a telephone, mini bar and/ or other facilities in the room. Other bonds may apply at certain times of the year. Check with your travel agent prior to booking.
TRAVEL WITH QUEENSLAND RAIL TRAVEL
All travel with Queensland Rail Travel is subject to Queensland Rail Travel’s usual Conditions of Carriage. Please visit queenslandrailtravel.com.au for details.
ACCOMMODATION
All rooms are subject to availability. Accommodation prices are subject to change without notice. Hotel rooms are assigned at the discretion of each hotel property. All rooms are not the same. We have no control over room assignments. Alternative hotels of a similar standard to those outlined in packages within this brochure may be used without notice.
TOURING
The travel services provided by touring Operators are subject to the conditions imposed by them and their liability may be limited by their tariffs, conditions of carriage and agreements. Seasonal conditions occasionally necessitate adjustments to touring. Additionally, some Operators reserve the right to cancel departures in certain circumstances. We will not be held liable for a service variation, delay, cancellation or withdrawal, or a Operator’s failure to notify you. Please also note specific Departure dates apply for certain tours. You should ask your travel agent at the time of booking to outline the Operator’s individual booking conditions.
Minimum numbers on tours
Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved, tours may be cancelled at short notice.
TRANSFERS
Some accommodation and tour Operators provide courtesy transfers from rail stations, airports or from your hotel. It is essential these transfers are pre-booked and reconfirmed with the operator at least 48 hours prior to pickup.
ITINERARY ALTERATIONS
We reserve the right to amend, change or delete portions of the tour itinerary without notice or liability to you. We also reserve the right to change the mode of transport utilised on the tour.
MAPS AND PHOTOGRAPHS
Maps and photographs are for general information only and may not reflect actual locations or services. Photographs may not be specific to the actual accommodation used, or tour undertaken.
DISABILITY ACCESS, SPECIAL ASSISTANCE AND DIETARY REQUIREMENTS
By booking with us, you acknowledge and agree that you are fit to travel independently, unless your have fully informed us of any special requirements at the time of making your booking and we (and the other Operators of your holiday booking) have agreed to provide the special assistance to you.
Holidays listed in this brochure may have limited or full disability access, please ask us or your travel agent for details when making your booking. We will try to ensure that any special requests or requirements can be met by the Operators at the time of booking; however, we accept no liability for failure of any Operators to provide access, facilities or special assistance to you.
Please advise any dietary requirements including diabetic, coelaic meals etc. to ensure the necessary arrangements are made before your arrival.