Customer feedback

Queensland Rail welcomes information directly from our customers including enquiries, suggestions, compliments and complaints.

Collectively we call this feedback, and it’s one of the most important customer contributions our customers make to our business.

Please be aware that TransLink coordinate complaints, compliments and feedback regarding Citytrain services, safety and security, ticketing and customer service.

To provide feedback to TransLink directly please :

       • use the  TransLink feedback and enquiry form or
       • phone TransLink on  13 12 30.

Our approach

Queensland Rail is committed to:

  • Acknowledging the importance of customer feedback
  • Providing an accessible avenue for people to provide feedback or raise concerns about matters relating to Queensland Rail​
  • Ensuring all feedback is managed fairly, promptly, sensitively and efficiently.

For full details please download our Customer Feedback Policy (PDF  | DOC)

Please use the form below to provide us with your feedback.

{{alert.msg}}
Network is required.
Feedback Type is required.
Feedback About is required.
Service is required.
Date and Time is required.
Train line is required.
Train station is required.
Feedback is required.
Response required needs an option selected.
Title is required.
First name is required.
Last name is required.
contact method needs an option selected.
Phone number is required.

Valid Email Address Required

Valid Confirm Email Address Required

Postcode Required

I have read and accept the conditions outlined in the privacy statement
Privacy Statement is required.
Queensland Rail is committed to protecting your privacy. We will not provide any third party with personally identifiable details we obtain from you.