Get Ready

Severe weather events and natural disasters stop trains, damage our network and disconnect our customers. It's a part of living in Queensland and with storm season approaching, now is the ideal time for our customers to prepare.

It is important for customers to have a Get Ready plan in place in case our trains are disrupted, our network is damaged and they become disconnected from family and friends, or necessities.

If severe weather events or natural disasters are predicted, customers will be well prepared to reconnect with family and friends by taking a few simple steps such as:

  • Plan ahead by registering for storm alerts at the Australian Early Warning Network 
  • Have a Get Ready plan that reflects your travel plans
  • Use the TransLink journey planner to seek alternative travel options in case of disruptions
  • Make sure mobile phones and laptop computers are charged to maintain communication
  • Check for changes to advertised services or alternative transport arrangements via the TransLink website , Queensland Rail social media, or contact TransLink on 13 12 30
  • Listen and follow instructions from Queensland Rail and Emergency Services personnel on trains
    and at stations
  • Keep up to date with real-time official emergency information via the Queensland Government Disasters and alerts website 

For more information, please visit the Queensland Government Get Ready website .

Staying healthy in the heat

During the unsettled weather patterns, it’s easy to become dehydrated or to overheat. It is extremely important to ensure you are hydrated to prevent heat exhaustion or even heat stroke. If you feel unwell at any time please speak to a member of staff and remember that most of our stations are equipped with water bubblers.

Follow these tips to plan ahead and to stay healthy in hot weather.

  • Make sure you drink enough water to replace lost fluids
  • Stay covered by wearing suitable clothing that provides good sun protection
  • Wear light and loose cotton clothes
  • Choose a broad brimmed or bucket-style hat that will protect your face, neck and ears
  • Apply SPF50 broad-spectrum water resistant sunscreen before heading out in the sun – sunburn limits the body’s ability to cope with heat
  • To keep up energy levels, eat small meals more often 
  • Stay out of the sun from 10.00am to 2.00pm and reschedule household activ​ities to the coolest part of the day (e.g. gardening and yard work)
  • Slow it down and take it easy
  • Know the signs and symptoms of heat stress, and if in doubt, seek medical attention.

For further information on staying cool and avoiding heat-related illnesses, check out the following links:

Unfortunately, during extreme temperatures and natural disasters, the rail network may be impacted and delays may occur. We recommend that you check the TransLink website for up to date information on services and have a Get Ready plan in place in case our trains are disrupted.

Please be assured that your safety is our number one priority.

Take the time to be aware of hazards that affect the rail network.

  • Dislodged or fallen overhead wires and support structures
  • Signal failure
  • Loss of power
  • Matter caught in the overhead lines
  • High winds
  • Dislodged material and debris
  • Fire or water hazards
  • Flooding

Remember, your safety is paramount. Please do not put yourself or others at risk of serious or fatal injuries. Stay calm, less harm. Take the time to look around before you proceed and if it's not safe, don't do it.