Queensland Rail Mobile App

The Queensland Rail Mobile App is an information hub vital to your rail journey available through the touch of your fingertips.

The app is simple to use and includes great features such as:

  • Report maintenance issues which have occurred on a train, train station or within the rail corridor.
  • Instant access to the lost property form to report a lost item
  • Ability to find your local station to view location, station hours and facility information.
  • Easy access to the TransLink journey planner

The app is free to download from the App Store  and Google Play.

Frequently asked questions

How do I download the Queensland Rail app?

Visit the Apple iTunes or Google Play store and search for ‘Queensland Rail’.

Can I use the app on my device?

The app has been designed to work on the Apple and Android operating systems:

  • Apple iPhones and iPads running at least iOS8
  • Android phones and tablets running at least Android version 4.4.

Please ensure you have adequate space on your phone prior to downloading and installing the app.

Do I need to pay for the app?

No. The app is free to download.

Are there any hidden costs, like data usage?

The app is free to download, and free to use however your mobile phone provider may apply data download charges.

Will the app store my personal/private information?

No. The app will not collect or store any personal information about you. If you choose to opt in, you have the ability to save your contact details within the app.

Will the app decrease my battery life?

Like many apps, the Queensland Rail app uses your phone's GPS or location services.

Continued GPS usage, even while running in the background, can decrease your battery.

I am having trouble downloading the app onto my phone.

Please ensure you have adequate storage space on your phone prior to downloading and installing the app. If you are running the app on an Android device you may need to adjust your security settings.

Is the app secure?

The app has undergone extensive testing to ensure the highest security standards have been met.

How do I give you feedback / ideas on how the app can be improved?

We value the feedback provided by our customers and are always looking for ways to improve the app. Simply email us your feedback via marketing@qr.com.au.