Security initiatives

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Queensland Rail is committed to ensuring that our customers and staff are safe and secure at all times.

To assist in this, we have a range of security related initiatives. These include:

Queensland Police Service
Queensland Rail and the Queensland Police Service have a long standing working relationship that covers many branches of the QPS. Most visibly for customers, we have the Railway Squad who patrol stations and trains around the network, with specialist Railway Squad Police investigating and preventing crime on the network.

Community partnerships
We have formed strong partnerships with agencies such as Crimestoppers Queensland, the Department of Communities, and various councils and community groups to enhance your personal safety.

Authorised Officers
Authorised Officers patrol trains and stations across the network. Their main role focuses on safety and security of customers and infrastructure. Private security officers Queensland Rail deploys approximately 200 private security contractors across the network.

Guardian trains
Night train safety is one of our biggest priorities. So we deploy private security guards on selected evening services on weekdays and every timetabled service leaving the CBD after 7pm on Fridays and Saturdays (under normal operating conditions). These services are marked as ‘Guardian Trains’ in online rail timetables.

Mobile security patrols
We deploy mobile security patrols consisting of 11 teams of private security guards and dogs to patrol stations across the Citytrain network. These teams provide a pro-active, high visibility security presence to enhance safety and security for our customers.

CCTV
We now have more than 8,900 CCTV cameras watching out for your safety on trains and at stations. Many of these cameras can be monitored remotely, and all cameras record images that can assist police in their investigations.

Emergency phones
We have emergency phones on most Citytrain network trains and station platforms. You can find emergency phones on most platforms within the blue-and-white core zones, along with enhanced lighting and video camera surveillance. Onboard our trains, passenger emergency buttons are located near the doorways in most carriages.

Reporting of security incidents on the network
In the unlikely event that you identify a security incident on the network, there are a number of options available to you to report it:

  • if it’s an emergency, call emergency services on 000 and speak to a member of staff (where present)
  • if the incident is not an emergency, you can report it to a member of staff (where present);, alternatively, you can report it to Crimestoppers on 1800 333 000.​​

Guardian trains

Guardian Trains are Citytrain network services which have private security officers onboard for the complete duration of the service. The aim of Guardian Trains is to provide Queensland Rail customers with peace of mind while travelling during evening periods.

These services are clearly listed within our rail timetable, so all customers can choose to travel on these services for additional security. These and other Citytrain services are also subject to random Queensland Police Service and Authorised Officer patrols.

Emergency phones on trains

Multiple emergency phones are available on board all Queensland Rail Citytrain services. Emergency phone buttons are located near the doorways in every carriage and throughout the carriage in some newer models. Activation of the emergency phone will put the caller in direct contact with the guard or driver who can arrange an appropriate response.

Lock-up carriages

To enhance your safety during the evening, Queensland Rail has adopted international best practice by reducing the number of open carriages available during the evening services.

After 7:30pm, the front carriage of a three-carriage train and the first, fourth, fifth and sixth carriages of a six-carriage train are closed and the lights turned off. This serves to make patrols easier and to prevent passengers from becoming isolated.

Core zones

Combining a number of key security features, core zones are being progressively rolled out across the Queensland Rail Citytrain network.

Core zones are marked on both the outbound and inbound station platforms by blue-and-white striped lines. Core zones provide customers with enhanced lighting, an emergency phone and video camera surveillance.

Passengers within core zones can easily seek assistance from Queensland Rail staff such as guards and customer service staff when boarding or alighting from Queensland Rail Citytrain network services.

Emergency phones at stations

Emergency phones are situated in the core zones on most station platforms. In addition some stations have emergency phones situated in their car parks or subways. Activation of the emergency phone will put the caller in direct contact with a Passenger Services Officer who can view the caller through the CCTV.

Closed circuit television (CCTV)

For the safety and security of passengers and staff, approximately 8900 CCTV surveillance cameras have been installed across the Citytrain network stations and on trains.

CCTV cameras installed at stations and car parks can be monitored by station staff and staff at Queensland Rail’s Control Centre. All 8900 CCTV cameras record images which can be used by police in the identification and apprehension of offenders.

Lighting

Queensland Rail is continually improving lighting across the Queensland Rail Citytrain network. Enhanced lighting at stations deters antisocial behaviour and improves the quality of camera surveillance footage.

Crime Prevention Through Environmental Design (CPTED)

The principles of CPTED are incorporated in the design and upgrades of railway stations, car parks, stabling yards and elsewhere considered appropriate. Measures such as optimising opportunities for surveillance and clearly defining preferred use within stations can help discourage offenders.

Authorised Officers

Authorised Officers provide a safety and security presence on Queensland Rail trains, stations and other assets. They manage and deter nuisance and low level behavioural offences on Queensland Rail property, such as smoking, consumption of alcohol, graffiti, trespass and illegal track crossings.

They have Authorised Person powers under legislation, which enables them to give a direction to leave a railway, and prepare warning and Penalty Infringement Notices for various offences. Queensland Rail is currently also training the Authorised Officers as Rail Corridor Protection Officers, to enable them to conduct patrols within the rail corridor, targeting graffiti, trespass and other security issues.

The Authorised Officers patrol both Citytrain network and Queensland Rail Travel services, and whilst their role is no longer revenue protection (as this is now managed by TransLink), the AOs can issue fines and warnings for fare evasion, for example, when participating in joint operations with police.

For more information on fines and offences please see conditions of travel.

Private security officers

Private security officers are present on approximately 40% of timetabled Queensland Rail Citytrain network services leaving Central Station after 6pm from Sunday to Thursday. These services are identified as Guardian Trains  within the rail line timetables.

Under normal operating conditions, private security officers patrol all timetabled Friday and Saturday night services leaving Central Station after 7pm, and Saturday and Sunday morning NightLink services from Central station.

The private security officers' role is to deter crime and inappropriate behaviour on Queensland Rail Citytrain network services and at stations. Private security guards provide appropriate assistance in the event of a security incident on a train or station and are recognisable through their blue shirts and navy pants.

In addition to trains, teams of private security officers with muzzled dogs patrol selected stations and car parks across the Citytrain network in order to provide a visible, flexible security presence on the network.

Queensland Rail Police Service (QPS) Railway Squad

Queensland Rail and the Queensland Police Service have enjoyed a working relationship for many years. Our Citytrain network encompasses local police regions, with police attending incidents across the network.

Queensland Rail's formal partnership with the QPS represents a strategic alliance designed to manage both real and perceived levels of crime and antisocial behaviour across the Queensland Rail network.

Today, the QPS Railway Squad consists of 70 sworn officers who proactively work to reduce risk and increase safety for customers and staff at stations and on board trains. The QPS Railway Squad officers achieve this through:

  • uniformed and plain-clothes patrols of stations and onboard trains
  • responding and investigating incidents on the network
  • working collaboratively with Queensland Rail, other agencies and the community to develop and enact crime prevention strategies.

QPS Railway Squad officers are specifically trained to work in a rail environment. They are here to ensure the safety and security of commuters, Queensland Rail staff and Queensland Rail property. Railway Squad officers patrol trains, railway stations and car parks.

Train guards and station staff

Queensland Rail's operational staff include drivers, train guards and station staff. In particular, guards and station staff have an important role to play in the provision of an identifiable uniformed presence and customer service.

Feel free to approach station staff or train guards with any queries or concerns you may have whilst on stations or trains. Train guards are to be found at the end of the third carriage on three car units, and at the front of the fourth carriage on six car units.

Queensland Rail stations and services signify an important part of life for many of our south-east Queensland customers. Our customers use Queensland Rail Citytrain services to commute to work, school, major events, or to access attractions such as South Bank, or the Gold Coast theme parks.

In recognition of the importance of local knowledge and feedback, Queensland Rail seeks to involve local communities in as many ways as possible when identifying new crime prevention opportunities or addressing existing crime problems.

Queensland Rail engages with communities about safety and security in the following ways:

  • Positive pARTnerships station beatification program which unites Queensland Rail community artists, community groups and local schools to produce high quality art projects which beautify Queensland Rail property and builds community pride and ownership
  • customer surveys of both existing and potential customers
  • liaison with community members (including young people) to develop policy
  • working with Department of Communities to provide alternative justice options for young people caught offending on the network
  • a formal partnership with Crime Stoppers to encourage customers to report crime. This includes participation in Crime Stoppers 'Tag Them Back' campaign with Brisbane City Council to target graffiti offenders.

Effective reporting is the only way to help stop graffiti, vandalism, and other crimes against people or property. Call Crime Stoppers on 1800 333 000 to anonymously report a crime or visit crimestoppers.com.au.

Whole of Government approach to crime prevention

In 1999, the Queensland Government developed and delivered a crime prevention strategy that focused on "getting tough on crime and tough on the causes of crime”.

This strategy, entitled Building Safer Communities (1999), aims to encourage government departments, agencies, and business and community groups to work together to promote safer public and private spaces for everyone.

Crime Prevention Queensland is the lead agent responsible for developing and disseminating the whole of government crime prevention strategy.

In order to work more co-operatively and effectively with government agencies and community groups, Queensland Rail developed the Crime Prevention Unit in 1999, now known as the Security Department.

The Security Department has fostered productive and on-going relationships with several government agencies and community groups including:

  • Queensland Police Service
  • Department of Communities
  • Queensland Transport
  • Department of Employment and Training
  • Department of Corrective Services
  • Education Queensland
  • Department of Housing
  • Attorney General’s Department
  • Brisbane City Council
  • Gold Coast City Council
  • Logan City Council
  • Redlands Shire Council
  • Neighbourhood Watch groups
  • Various primary and secondary schools.

Queensland Rail’s security team will continue to develop new and existing relationships to help further the Government’s consolidated approach to crime prevention.

Unsafe behaviour

At Queensland Rail, we believe that all safety incidents can be avoided. We therefore actively encourage our customers to embrace some very important safety measures.

Railway Transport Laws help to discourage unsafe behaviour, such as:

  • crossing railway tracks other than at a designated crossing
  • using crossings while warning signals/booms are operating
  • riding vehicles such as bicycles, skateboards, in-line skates and scooters on a bridge or platform, or in a subway, designed for pedestrians
  • entering or leaving a railway other than through a proper entrance or exit
  • displaying a coloured light on or near a railway
  • tampering with Queensland Rail property, such as buildings, or placing objects on the tracks
  • failure to comply with safety laws could result in an on-the-spot fine, or in some cases, having to appear in court.

Inappropriate behaviour

Queensland Rail is committed to ensuring that all customers feel secure and comfortable while using our rail services.

Railway Transport Laws prohibit:

  • feet on seats
  • drinking of alcohol
  • smoking on trains
  • creating a disturbance or nuisance
  • loud music
  • leaving bags or other obstructions in doorways and/or aisles
  • littering.

Graffiti and vandalism

Graffiti and vandalism of property costs both Queensland Rail and the community millions of dollars each year. Wilful damage to property including both graffiti and vandalism is a serious offence which can result in imprisonment.

If you see someone who is inflicting graffiti and or vandalism on Queensland Rail property report it to Queensland Rail staff or Crime Stoppers on 1800 333 000 (24 hours) or visiting crimestoppers.com.au.

Graffiti and vandalism includes unlawful:

  • spraying
  • writing
  • drawing
  • marking
  • scratching or etching
  • damaging
  • applying paint or other marking substances
  • destruction.