Track Chats

Customers are invited to join us for a chat at stations to discuss your ideas and give feedback about your journey experience.

This program provides customers with an opportunity to speak directly with a member of Queensland Rail's customer service delivery team including senior management and customer engagement coordinators.

The program supports our commitment to provide quality information to our customers and listen to their feedback, as outlined in our Customer Charter​.

Whether you are an occasional user of our services, or commute on a daily basis, we’re inviting you to come along and share your thoughts with us.

Keep checking this website to find out when the next Track ​Chat is on.