You can access a range of information made available by Queensland Rail through its
Publication Scheme.
If you cannot find what you are looking for, complete an
online customer enquiry form requesting whether or not the information you are looking for is available administratively by the appropriate Queensland Rail business group.
All information held by or under the control of Queensland Rail which is not available by administrative arrangements will need to be applied for under the
Right to Information Act 2009 (Qld) (RTI Act).
Making an application for access to documents under the RTI Act
Your application must:
- be in writing
- include sufficient detail to enable Queensland Rail to identify the relevant document/s
- provide an address to which notices can be sent (email or postal)
- include payment of the application fee if the information you request is not solely related to your personal information
- where your application seeks access to personal information - be accompanied by certified evidence of identity of the applicant
- where an agent is acting on behalf of the applicant for access to personal information – evidence of authorisation to act on behalf of the applicant
Fees and charges
The Right to Information application fee of $57.65 (as of 1 July 2025).
A processing charge is $8.95 per fifteen minutes or part thereof may apply if it takes more than five hours to process your application. An access charge may also be payable for a physical copy of released documents.
Important notes:
Queensland Rail is unable to accept credit card payments online for RTI applications. Please do not provide your credit card details. Please provide application fee payment via cheque made to Queensland Rail. Alternatively, at your request, Queensland Rail can raise an invoice to be able to make payment by phone, BPay, or electronic funds transfer (EFT).
How do I amend my personal information?
All personal information which is not able to be amended through administrative arrangements will need to be applied for under the RTI Act.
Making an application for amendment to personal information under the RTI Act
Your application must:
- be in writing
- include sufficient detail to enable Queensland Rail to identify the relevant document/s
- state the information you claim is inaccurate, incomplete, out of date or misleading and state the grounds for the claim
- state that the amendments are necessary for the information to be accurate or not misleading
- state the information necessary to complete the information or bring it up to date
- provide an address to which notices can be sent (email or postal)
- accompanied by certified evidence of identity of the applicant
- where an agent is acting on behalf of the applicant – evidence of authorisation to act on behalf of the applicant
Lodging your RTI Act application
Please post or email all RTI Act applications to:
Post: Senior Adviser RTI and Privacy
Queensland Rail
Legal
GPO Box 1429
Brisbane Qld 4001
Email: rti@qr.com.au