Our policies

Documents on this site may be under revision and are approved for public release.

Please continue to revisit this website to obtain up-to-date versions as they are made available.

Authorities, Approvals and Accountabilities (web version)
Brand Communications and Media (web version)
Code of Conduct (web version)
Conflicts of Interest (web version)
Customer (web version)
Environment (web version)
Finance (web version)
Fraud and Corruption Control (web version)
Gifts, Benefits and Entertainment (web version)
People (web version)
Information (web version)
Performance Payment Policy - Eligible Employees (web version)
Protective Security (web version)
Risk Management (web version)
Safety (web version)
Strategic Asset Management (web version)
Trading in Securities (web version)

Code of conduct

Queensland Rail has a code of conduct for employees dealing with our customers, contractors, suppliers and communities in which we work.

The code of conduct applies to all in Queensland Rail from the Board of Directors down. It also applies to consultants and contractors providing a service to Queensland Rail.

Guidelines for providing service to customers

Name	Date Issued
Customer feedback guidelines	31/01/2024

Disclosures

Release of Information

Queensland Rail has made a commitment to providing the community with greater access to information held by us or under our control , unless on balance it is contrary to the public interest to provide that information. Click here for more information.

Ethics and Integrity

Queensland Rail promotes a culture in which ethical conduct is expected, encouraged and supported by everyone and a business environment that is free of fraud and corruption. Members of the public concerned about inappropriate activities should contact the Crime and Corruption Commission or ethics@qr.com.au

Recruitment

With more than 6000 employees, approximately $7 billion in fixed and other assets, and more than 6500 kilometres of track, Queensland Rail is an integrated customer and rail infrastructure business servicing the passenger, tourism and freight customer markets throughout Queensland.

For Queensland Rail recruitment information go to the Careers section, opens in new window.

Note: These documents, policies and procedures may be currently under revision. Please continue to revisit this website to obtain up to date versions as they are made available.