Right to Information aims to make more information available to the community.
The
Right to Information Act 2009 (Qld) (RTI Act) applies to Queensland Rail. As such, we do our very best to engage and collaborate with the right people to deliver more timely and better quality information to our customers, employees, business partners and the public.
Application for access to information under the RTI Act is a formal method of information access, often referred to as the method of last resort. This is because there is a preference to provide information administratively, avoiding the need and potential cost of a formal method of access.
We make information available
At Queensland Rail we take all reasonable steps to make as much information as possible available so that you don’t have to make a formal application unless you have to. Before applying for information, you should check first to see if it is available online. You can search our website for routinely released information, organised into categories in our
Publication Scheme.
If you cannot find what you are looking for, complete an
online customer inquiry form requesting whether or not the information you are looking for is available administratively by the appropriate Queensland Rail business group.
Apply for information
If you have been unable to obtain access to information through Queensland Rail administrative arrangements, you may wish to make an application under the
RTI Act.
Amending personal information
If you have been unable to amend your personal information through Queensland Rail administrative arrangements, under the RTI Act you may apply for an amendment to be made to a document that contains your personal information which you believe is inaccurate, incomplete, out of date or misleading.
More information on how to submit and RTI Act application can be found at How do I access or amend information.
More information
Please contact Queensland Rail on
07 3072 8650 or email
rti@qr.com.au