This page contains information on planned and unplanned service disruptions and useful tips to get you to your destination.
On this page:
Planned disruptions
We are working to improve our network and facilities to make sure our customers can enjoy their journey. We may need to close tracks or stations while we work. Most work is planned in off peak, on weekends or after 9pm on weeknights, to reduce the impact on our customers. During works buses may replace trains, following the train timetable. Please allow extra time for travel during these works.
How to find out about planned disruptions:
Image below shows: construction/track work.
Unplanned disruptions
Unplanned issues like severe weather or police incidents can impact travel.
To find out information during an unplanned disruption:
If you need assistance onboard during a disruption you can use the customer/disability assistance point, or if there is not one available on the train please use the onboard emergency help point to speak to train crew.
Rail replacement buses and alternative transport
During planned and unplanned disruptions sometimes we need to run rail replacement buses. These can take longer than usual train services, so please allow extra travel time.
Unfortunately some items like mobility devices may be unable to travel on all rail replacement buses. If you have accessibility needs or use a mobility device and would like more information on rail replacement buses please call
13 16 17 (7.15am to 5pm (AEST), Monday to Friday) or text 0428 774 636 (text only, 24/7).
We thank you for your patience during service disruptions.
