I'm Simon,
a Security Shift Supervisor
at Queensland Rail.
And your safety and security
is my priority.
My team is just one of
the many different security teams
here to protect you
on the Queensland Rail network.
We may not be the frontline face
of Queensland Rail’s security team,
but we play a major role
behind the scenes in keeping you safe.
We operate at the Rail Management Center
24 hours a day
and have direct access
to over 12,000 CCTV cameras
and multiple Help Phones
in the station Core Zones
and in every train carriage.
Chances are, if you need assistance,
you'll be speaking
with someone from my team.
A Police Liaison Officer works with us
at the Rail Management Center.
And together we coordinate our
security and police resources
across the network
to where they are needed most.
That includes the Railway Squad teams,
specialist police units,
our Authorised Officers,
and our Mobile Security teams.
In addition to monitoring
the cameras in real time,
we also have a team of
CCTV Analysts
that review and process
footage to support investigations.
We appreciate
any first hand knowledge
customers can offer
when incidents happen on the network.
They are an extra set of eyes and ears
in these situations.
Whether it is approaching staff,
using the Help Phones
or contacting emergency services,
there is always someone out there
to help you.
Our number one priority is to ensure
you get to your destination safely.