The Queensland Rail Electric Multiple Unit commonly referred to as an EMU. It can operate as a three-car train or have two joined together to form a six-car train.

Each carriage has standard and priority seats. The priority seats are for people with disabilities, seniors, pregnant women, or adults carrying children.

Each train has allocated spaces for customers who use mobility devices. Carriages with allocated spaces are signed on the outside of the train by the international symbol for access, a white wheelchair on a blue background. Allocated spaces are located in the first and third carriage in a three-car train and in the first, third, fourth and sixth carriage of six-car trains. Please ask station staff for help if you are unsure. The location of at least one of these carriages usually aligns with the assisted boarding point locations at stations.

These trains also have Quiet Carriages located in carriage two of three-car trains and carriage two and five of six-car trains. When using the Quiet Carriage, we ask that you please refrain from having loud conversations, using mobile phones and noisy musical devices.

EMU trains are not fitted with hearing aid loops.

CCTV cameras are installed throughout the train and at stations for your safety and security. The cameras are monitored when the train is in use.

Independent boarding
The doors of the train are yellow with yellow and black diagonal stripes down the middle. A "Mind the step" warning is on both sides of the door, reminding customers of the gap and step between the train and platform.

A yellow button labelled with a green sign "Push Button to Open Door" is positioned on on both sides of the door, approximately 20 centimetres from the doorway, featuring tactile elements including Braille.

Inside, yellow grab rails are mounted vertically on both sides of the doorway. The entrance is 1260mm wide.

Assisted boarding information
Queensland Rail offers assisted boarding to customers on request.

If requested, the station or onboard staff will setup a ramp to help customers safely enter or exit the train. Please see our website for more information on assisted boarding.

When entering the first door at the front of the train, there are allocated spaces for mobility devices and pull down seats.

There are yellow handrails throughout the train for your stability and safety. These rails provide secure handholds, some with additional grab handles hanging down for standing customers.

The doors to exit the train are marked with yellow and black diagonal stripes and have "Mind the step" and "Keep doorway clear" warning signs. The yellow door opening buttons with green signage are located on both sides of the doorway at an accessible height, featuring tactile elements including Braille.

The flooring will change from textured vinyl to carpet as you move throughout the train.

After entering the train through the first doorway, if you turn towards the front of the train, there are clearly marked allocated spaces on both sides. These spaces are identified by the international symbol for access on the walls and floor. There are three pull down seats on the right-hand side in this area. The aisle widths range from 628mm to 1170mm.

Above, handrails and grab handles offer support for standing customers. The layout ensures smooth movement through this part of the carriage with spacious aisles and open sightlines, creating a safe and user-friendly environment for all. Further down this area is seating for six customers in standard seat configuration.

After entering the train through the first doorway, if you turn towards the back of the train, on the left there is a clearly marked allocated space, identified by the international symbol for access on the walls and floor, this area also has two pull down seats.

The aisle width here is 1170mm and narrows to 628mm as you move down the train into standard seating configuration. On the right-hand side of this area is standard seating for two customers with their backs to the wall.

The "Emergency Door Release" panels and "Emergency Help Points" are easy to access on both sides of the train, just inside the doors featuring tactile instructions, including Braille.

Allocated spaces are located in the first and third carriage in a three-car train. In six-car trains they are in the first, third, fourth and sixth carriage.

Upon moving past this entry / exit point the carriage has rows of standard seating with upholstered cushions for standard seating. Each seat has yellow grab rails attached to the sides.

Vertical grab poles and roof mounted horizontal grab rails and hanging grab handles are located intermittently through the carriage offering support for standing customers.

Large windows run along both sides, providing clear visibility outside. The central aisle is a width of 628mm.

Overhead, the ceiling features lighting that illuminates the space evenly and CCTV cameras, creating a safe, comfortable and accessible environment for all customers.

There are also information displays at both ends of the carriage, these will display next station and safety information. Some of the onboard pre-recorded announcements will also be displayed.

The following information relates to the train details after you have entered the second and third standard access doorways in the middle of the train.Z The interior of the train is open and accessible.

These entry and exit points have vertical yellow grab rails that hang down from the centre of the ceiling in the entrance space. These rails can be an obstruction when entering and exiting the train or moving through the carriage, and care must be taken.

EMU trains have the ability for customers to be able to move within each three-car train. The train gangway doors have lever handles to activate the automatic doors to move between carriages. It is not safe to travel in gangways, please only use when required to move between carriages. Inside the gangway area features flexible, ribbed panels along the walls. The floor in the gangway is a metal solid base that pivots with the train movement. Silver grab rails are mounted horizontal on both sides for support.

The inter-carriage door width is 880mm. Please note that when the train is configured as a six-car train there is no access between the two three-cars trains. To gain access to either of the areas you need to disembark the three-car train and move to the next three-car train.

The doors to exit the train are clearly marked by yellow and black diagonal stripes with "Mind the Step" warnings and "Keep Doorway Clear" signs which are prominently displayed.

Yellow door open buttons on a green sign labelled "Push Button to Open Door" are located on each side of the door frame for easy access. On one side of the doors are emergency controls, including an "Emergency Help Point" with a speaker and a button, and an "Emergency Door Release" panel with tactile instructions including Braille.

There are vertical yellow grab rails on either side of the exit point.

The distance and height from the train to the platform can vary, care should be taken when exiting the train.

This concludes the tour of the Queensland Rail EMU train.

Please remember you can call us on 13 16 17 in business hours between 7.15am and 5pm Monday to Friday Australian Eastern Standard Time for assistance with our trains and services. Queensland Rail also provides a 24/7 text or SMS service for customers who require accessibility assistance, please text 0428 774 636 with the stations you are travelling to and from, the time you plan to travel and the help you require.