The Queensland Rail Suburban Multiple Unit 260, commonly referred to as an SMU 260 train, can be configured as a three-car train or a six-car train. The train in this tour has been upgraded with additional features that are being installed to the fleet of SMU 260 trains.

Each carriage has standard and priority seats. The priority seats are for people with disabilities, seniors, pregnant women, or adults carrying children.

Each train has allocated spaces for customers who use mobility devices. Carriages with allocated spaces are signed on the outside of the train by the international symbol for access, a white wheelchair on a blue background. Allocated spaces can be located in the first or third carriage in a three-car train and in the first or third and fourth or sixth carriage of six-car trains. Please ask station staff for help if you are unsure. The location of at least one of these carriages usually aligns with the assisted boarding point locations at stations. At time of filming the allocated spaces were in the third carriage.

These trains also have Quiet Carriages located in carriage two of three-car trains and carriage two and five of six-car trains. When using the Quiet Carriage, we ask that you please refrain from having loud conversations, using mobile phones and noisy musical devices.

Upgraded SMU trains have Hearing Aid Loops installed, please look for the universal hearing aid loop symbol with ‘T’ switch within the carriage.

CCTV cameras are installed throughout the train and at stations for your safety and security. The cameras are monitored when the train is in use.

Independent boarding
The doors of the train are yellow with yellow and black diagonal stripes down the middle. A "Mind the step" warning is on both sides of the door, reminding customers of the gap and step between the train and platform.

A yellow button labelled with a green sign "Push Button to Open Door" is positioned on the train wall on both sides of the door, approximately 60 centimetres from the doorway, featuring tactile elements including Braille.

Inside, yellow grab rails are mounted vertically on both sides of the doorway. The entrance is 1274mm wide.

Assisted boarding information - Queensland Rail offers assisted boarding to customers on request.

If requested, the station or onboard staff will setup a ramp to help customers safely enter or exit the train. Please see our website for more information on assisted boarding.

When entering the first door at the front of the train, there is space for mobility devices to park as well as pull down seats.

There are yellow handrails throughout the train for your safety. These rails provide secure handholds, some with additional grab handles hanging down for standing customers.

The doors to exit the train are marked with yellow and black diagonal stripes and have "Mind the step" and "Keep doorway clear" warning signs. The yellow door opening buttons with green signage are located on both sides of the doorway at an accessible height, featuring tactile elements including Braille.

After entering the train through the first doorway, if you turn towards the front of the train along the righthand side are three pull down seats.

In the upgraded trains there is space for wheelchairs in this area of the train, they are only to be used when required and aligning to the assisted boarding point. The accessible Emergency Help Point is located near the doors in this area.

The "Emergency Door Release" panels are easy to access on the lefthand side of the door featuring tactile instructions including Braille. As you head further into the space, if you turn around you will see the Emergency Help Point near the doorway.

Handrails and grab handles offer support for standing customers. The layout ensures smooth movement through this part of the carriage with spacious aisles and open sightlines, creating a safe and user-friendly environment for all. Further down this area is seating for four customers in standard seat configuration.

After entering the train through the first doorway, if you turn towards the back of the train, on both sides are clearly marked priority seats. These seats are covered in red upholstery with symbols indicating reserved for people with disabilities, seniors, pregnant women, or adults carrying children. Seats are 812mm high. The priority seats can be in sets of two or three.

Upon moving past this entry / exit point the carriage has rows of standard seating with upholstered cushions in a blue design on both sides. Each seat has yellow grab rails attached to the sides and large windows, providing clear visibility outside. The central aisle is open with a width of 580mm.

Overhead, the ceiling features CCTV and lighting that illuminates the space evenly, creating a comfortable and safe environment for all customers.

There are also information displays at both ends of every carriage, these will display next station and safety information. Some of the onboard pre-recorded announcements will also be displayed.

The following information relates to the train details after you have entered the second and third standard access doorway in the middle of the train.

The interior of the train is open and accessible, with bright yellow grab rails running vertically, horizontally and in parts of the ceiling. These rails provide secure handholds, with additional handles for standing customers. These areas have priority seating just inside every door on both sides of the walls with clear signage. These seats are covered in red upholstery with symbols indicating reserved for people with disabilities, seniors, pregnant women, or adults carrying children.

Seats are 812mm high. The priority seats can be in sets of two or three.

When entering via doors five and six, there are clearly marked allocated spaces, identified by the international symbol for access of a wheelchair on a blue background. The allocated spaces have an Emergency Help Point and Customer Assistance point easily accessible when required.

On both sides of the doors are emergency controls, including an "Emergency Help Point" with a speaker and a button, and an "Emergency Door Release" panel with tactile instructions including Braille.

There are vertical yellow handrails on either side of the exit point. The distance and height from the train to the station platform can vary and should be taken into consideration when exiting the train.

This train has the ability for customers to be able to move within each three-car train. It is not safe to travel in the gangways. A gangway is the area joining two carriages. Please only use when required to move between carriages. The train gangway is open to move between carriages. Inside the gangway area features flexible, ribbed panels along the walls. The floor in the gangway is a metal solid base that pivots with the train movement. Yellow grab rails are mounted on both sides for support. The inter-carriage door width is 810mm. Please note that when the train is configured as a six-car train there is no access between the two three-cars trains. To gain access to either of the areas you need to disembark the three-car train and move to the next three-car train.

The train can be configured to have the allocated spaces in the first or third in a three-car train and in the first or third and fourth or sixth carriage of six-car trains. Best efforts are made to align the allocated spaces with the assisted boarding point at stations. Please ask a staff member if you are unsure.

The furthest end of the train has a carriage with both red priority and blue standard seating with the chair backs to the walls and facing into the centre. Clear signage indicates priority seating areas for people with disabilities, seniors, pregnant women, or adults carrying children.

This section of the train has bright yellow vertical grab rails attached to the seat.

Wide windows line both sides, ensuring natural light and visibility.

The central aisle is 884mm in width.

Upon moving down the isle of the last carriage, there are clearly marked allocated spaces on both side of the doorway. They are signed on the internal and external walls as well as the floor by the international symbol for access signage of a white wheelchair on a blue background. The allocated spaces have an Emergency Help Point and Customer Assistance point easily accessible when required.

Pull down seats, two on each side, are also available in the area towards the back of the train and next to the doorway.

The "Emergency Door Release" panels and "Emergency Help Points" are easy to access on both sides, featuring tactile instructions including Braille.

Above, hanging handles offer support for standing customers. The layout ensures smooth movement through the carriage with spacious aisles and open sightlines, creating a safe and user-friendly environment.

The doors to exit the train are clearly marked by yellow and black diagonal stripes with "Mind the Step" warnings and "Keep Doorway Clear" signs prominently displayed.

Yellow door open buttons on a green sign labelled "Push Button to Open Door" are located on each side of the door frame for easy access. On one side of the doors are emergency controls, including an "Emergency Help Point" with a speaker and a button, and an "Emergency Door Release" panel with tactile instructions including Braille.

There are vertical yellow grab rails on either side of the exit point.

The distance and height from the train to the platform can vary, care should be taken when exiting the train.

This concludes the tour of the Queensland Rail SMU train.

Please remember you can call us on 13 16 17 in business hours between 7.15am and 5pm Monday to Friday Australian Eastern Standard Time for assistance with our trains and services. Queensland Rail also provides a 24/7 text or SMS service for customers who require accessibility assistance, please text 0428 774 636 with the stations you are travelling to and from, the time you plan to travel and the help you require.