Hi ${m://FirstName}
At Queensland Rail Travel, we aim to deliver safe, customer-focused and reliable long-distance train services across Queensland. We are always looking for ways we can make your rail experience even better.
We would appreciate your feedback on your recent ${e://Field/Service} trip from ${e://Field/Departure%20Station} on ${e://Field/Departure%20Date}. This feedback will help us improve your travel experience and the experience for other customers in the future.
Start the 5-10 minute survey by responding to the following question. You will have until [Day, Month] to provide feedback.
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Thanks for travelling with us and we hope to see you onboard again soon.
Yours sincerely,
Martin Ryan
Executive General Manager Travel & Tourism
Queensland Rail is using Qualtrics, LLC., an online survey platform, to administer this survey. The information gathered is for research purposes only and your responses will only be reported and used in aggregate with responses from other Customers. We adhere to the Information Privacy Act 2009 (Qld) and we value your privacy. Please click here to access Queensland Rail’s Privacy Statement.
If you have experienced any technical difficulties while completing the survey, please reach out to the Customer Insights Team.