Is it safe to use public transport?
Public transport is like any other public space and, in an effort to protect the health and wellbeing of our customers, Queensland Rail encourages customers to continue to follow the latest advice from Queensland Health. This includes:
- Stay home if you are unwell.
- Clean your hands regularly with soap and water or alcohol-based hand rubs.
- Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
- Practise social distancing, which includes staying 1.5m away from others as much as you can.
- Avoid touching your face, nose and mouth. And avoid shaking hands.
- Consider wearing a face mask if you can't maintain social distancing.
- If you have any COVID-19 symptoms, no matter how mild, get tested immediately. These include Fever, Cough, Sore throat, Shortness of breath, Runny nose, Fatigue.
What are you doing to minimise the spread of COVID-19 now more people are using public transport?
From 10 August, we're adding 105 extra train services each week to support our customers working staggered and flexible hours to help with social distancing during the COVID-19 pandemic.
We are starting to see patronage increase across South East Queensland, with many people returning to the workplace and staggering their start and finish times to assist with social distancing.
Many CBD offices are encouraging flexible working hours and, to support this, we are increasing our services to run approximately every 15 minutes for an extra hour after the morning and evening peaks.
Also, Queensland Rail is continuing with increased cleaning on trains and at stations, including daily sanitising of hard surfaces and key customer touch points, and all South East Queensland services are only accepting pre-paid tickets such as go cards to reduce cash handling.
Queensland Rail encourages customers to:
- Travel outside of peak times, where possible;
- Consider active transport (walking, cycling) between home and work or for part of your journey;
- Leave a gap – spread out as much as possible at stops, stations and onboard services;
- Follow staff advice on the ground;
- Set up auto top-up on your go card to limit contact with surfaces and cash handling; and
- Follow Queensland Health's advice including, stay home if you are unwell, clean your hands with soap and water or alcohol-based hand rubs, and cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing.
Additional measures may be introduced in line with Queensland Health's advice to support the transition to full recovery of services in the community. As advice changes, Queensland Rail will update our customers.
What are the service changes that are being introduced?
We will deliver an extra 21 services each weekday, which will extend the frequency to approximately every 15 minutes for an hour after the current morning and evening peaks (between 6am - 9am and 3.30pm – 6.30pm).
These changes include an additional 11 morning services from 9-10am and an additional 10 evening services from 6.30-7.30pm, providing an extra 105 services and 28,875 seats per week. We encourage customers to visit the
TransLink Journey Planner to plan their journey.
Can Queensland Rail rope off seats to help ensure social distancing on Citytrain services?
Due to the nature and demand for public transport, it is not possible to make seats unavailable to customers on Citytrain services.
In an effort to protect the health and wellbeing of our customers, Queensland Rail encourages customers to continue to follow the latest advice from Queensland Health and observe social distancing where possible and maintain the existing cleaning and personal hygiene practices currently in place.
Signage is in place on trains and at stations to remind customers to leave a gap.
Why can't Queensland Rail enforce social distancing on its services?
It is not practical to provide a defined distance for physical separation while travelling on public transport services.
However, from 10 August, we're adding 105 extra train services each week to support our customers working staggered and flexible hours to help with social distancing during the COVID-19 pandemic.
We are also encouraging customers to take personal responsibility and apply common sense to support social distancing measures.
When travelling on public transport, leave a gap where possible by:
- standing apart at stations and platforms;
- sitting away from fellow passengers on board;
- travelling outside peak times; and
- waiting for a later service, or catching an earlier service.
Always follow staff advice and stay home if you are unwell.
Will Queensland Rail be providing hand sanitiser on trains now there are more people?
Yes. From 10 August, hand sanitiser will be made available to our South East Queensland customers as a temporary COVID-19 safety response.
We will progressively install hand sanitisers at all 152 SEQ stations. As part of Stage One on 10 August, the hand sanitisers will be installed at the entry and exit points of the 18 SEQ stations with faregates. Stage Two will be implemented on 31 August, when we will install hand sanitisers at the 112 attended stations on our SEQ network. Stage Three on 14 September will involve installing hand sanitisers at the 22 unattended stations on our SEQ network.
Customers are encouraged to maintain Queensland Health's recommended cleaning and personal hygiene practices including frequent washing of hands and use of hand sanitiser. Customers may choose to wear face masks but there is currently no requirement to do so.
Why can't Queensland Rail have a dedicated school student carriage/s?
Due to the demands of public transport, it is not possible or practical to provide a dedicated school student carriage.
Queensland Rail provides an essential service, supporting customers who need to travel to and from work and those that need to travel for reasons such as medical appointments.
Providing a dedicated school student carriage could concentrate the number of customers in other carriages and potentially impact their travel experience.
Is Queensland Rail going to refuse customers to assist with social distancing requirements?
Queensland Rail provides an essential service, supporting customers who need to travel to and from work, to and from school, and those that need to travel for reasons such as medical appointments.
For these reasons, it will not be refusing travel to any customer.
To help ensure the health and wellbeing of all, Queensland Rail is encouraging customers to continue to follow the latest advice from Queensland Health by observing social distancing where possible and continue to practice good personal hygiene.
Will markers be installed on platforms and trains to encourage customers to observe social distancing?
While strict social distancing markers are not installed, signage is in place on trains and at stations to remind customers to leave a gap.
Queensland Rail is committed to minimising the spread of COVID-19 and will continue its increased cleaning regimen of stations, platforms, and trains as well encourage customers to follow the latest advice from Queensland Health by observing social distancing where possible and continue to practice good personal hygiene.
Will Queensland Rail services still be "cashless"?
For the safety of our customers and employees Queensland Rail stations went cashless on 24 March. Stations will remain cashless in an effort to minimise the risk of transmission of COVID-19.
Customers can still use EFTPOS facilities at the ticket office to top up your
go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines.
Does Queensland Rail have any plans to automate the doors to its trains?
Queensland Rail conducted a risk assessment on the ability to automate its doors. It was determined that automating train doors would prove a risk to customer safety.
However, in an effort to reduce the transmission of COVID-19, Queensland Rail has installed educational signage across the network and on trains encouraging customers to use their elbows to open train doors.
What cleaning is being carried out on Queensland Rail trains?
Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.
We are monitoring advice from health authorities and will continue to take extra precautions as required.
For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.