Is it safe to use public transport?
The safety of our customers and our staff is our absolute priority, and we are continuing to closely monitor developments regarding COVID-19.
From 6am AEST Thursday 15 April restrictions for all of Queensland will ease. For further information visit the Queensland Government website.
Public transport is an essential service, and in an effort to protect the health and wellbeing of our customers and employees, Queensland Rail encourages customers to continue to follow the latest advice from Queensland Health.
- Stay home if you are unwell.
- Practice social distancing, which includes staying 1.5m away from others as much as you can.
- Clean your hands regularly with soap and water or alcohol-based hand rubs.
- Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
- Avoid touching your face, nose and mouth. And avoid shaking hands.
- If you have any COVID-19 symptoms, no matter how mild, get tested immediately. These include fever, cough, sore throat, shortness of breath, runny nose, fatigue.
What are you doing to minimise the spread of COVID-19?
We are continuing with our increased cleaning measures implemented in response to COVID-19, both on trains and at stations, including the regular sanitising of hard surfaces and key customer touch points. Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.
We have tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.
Queensland Rail is continuing to remind customers to practice social distancing through regular announcements at stations, on board our trains and through our social media channels. We have also provided hand sanitiser at every station across South East Queensland.
With the addition of 105 extra trains services each week, we’ve not only been able to assist with social distancing, but have helped ensure essential workers, including frontline healthcare staff who often work shifts, can get to work. All South East Queensland services are only accepting pre-paid tickets such as go cards to reduce cash handling.
Queensland Rail encourages customers who need to travel to:
- Travel outside of peak times where possible
- Consider active transport (walking, cycling) between home and work or for part of your journey
- Leave a gap – spread out as much as possible at stops, stations and onboard services
- Follow staff advice on the ground
- Set up auto top-up on your go card to limit contact with surfaces and cash handling, and
- Follow Queensland Health's advice including, carrying a face mask with you at all times when you leave home, wear a mask when travelling on public transport, wear a mask in any indoor or outdoor space when physical distancing is not possible, stay home if you are unwell, clean your hands with soap and water or alcohol-based hand rubs, and cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing.
Additional measures may be introduced in line with Queensland Health's advice. As advice changes, Queensland Rail will update our customers.
Will public transport services remain in place?
The health and safety of our customers and employees is our number one focus as we continue to provide essential train travel.
Public transport will continue as normal with social distancing encouraged. While not mandatory, the wearing of masks is strongly encouraged while travelling on public transport.
Can Queensland Rail rope off seats to help ensure social distancing on Citytrain services?
As public transport is an essential service and due to the demand for public transport, it is not possible to make seats unavailable to customers on South East Queensland (SEQ) train services.
In an effort to protect the health and wellbeing of our customers, Queensland Rail encourages customers to continue to follow the latest advice from Queensland Health and observe social distancing where possible and maintain the existing cleaning and personal hygiene practices currently in place.
Signage is in place on trains and at stations to remind customers to leave a gap.
Why can't Queensland Rail enforce social distancing on its services?
It is not practical to provide a defined distance for physical separation while travelling on public transport services.
However, from 10 August 2020, we added 105 extra train services each week to support our customers working staggered and flexible hours to help with social distancing during the COVID-19 pandemic.
We are also encouraging customers to take personal responsibility and apply common sense to support social distancing measures.
When travelling on public transport, leave a gap where possible by:
- standing apart at stations and platforms
- sitting away from fellow passengers on board
- travelling outside peak times.
Why can't Queensland Rail have a dedicated school student carriage/s?
Due to the demands of public transport, it is not possible or practical to provide a dedicated school student carriage.
Queensland Rail provides an essential service, supporting customers who need to travel to and from work and those that need to travel for reasons such as medical appointments.
Providing a dedicated school student carriage could concentrate the number of customers in other carriages and potentially impact their travel experience.
Is Queensland Rail going to refuse customers to assist with social distancing requirements?
Queensland Rail provides an essential service, supporting customers who need to travel to and from work, to and from school, and those that need to travel for reasons such as medical appointments.
For these reasons, it will not be refusing travel to any customer.
To help ensure the health and wellbeing of all, Queensland Rail is encouraging customers to continue to follow the latest advice from Queensland Health by observing social distancing where possible and continue to practice good personal hygiene.
Will markers be installed on platforms and trains to encourage customers to observe social distancing?
While strict social distancing markers are not installed, signage is in place on trains and at stations to remind customers to leave a gap.
Queensland Rail is committed to minimising the spread of COVID-19 and will continue its increased cleaning regimen of stations, platforms, and trains as well encourage customers to follow the latest advice from Queensland Health by observing social distancing where possible, and continuing to practice good personal hygiene.
Will Queensland Rail services still be "cashless"?
For the safety of our customers and employees Queensland Rail stations went cashless on 24 March 2020. Stations will remain cashless in an effort to minimise the risk of transmission of COVID-19.
Customers can still use EFTPOS facilities at the ticket office to top up your
go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines.
Does Queensland Rail have any plans to automate the doors to its trains?
Queensland Rail conducted a risk assessment on the ability to automate its doors. It was determined that automating train doors would prove a risk to customer safety.
However, in an effort to reduce the transmission of COVID-19, Queensland Rail has installed educational signage across the network and on trains encouraging customers to use their elbows to open train doors.
What cleaning is being carried out on Queensland Rail trains?
Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.
We are monitoring advice from health authorities and will continue to take extra precautions as required.
For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.