Latest information

The health and safety of our customers and employees is our number one priority. 

We are encouraging all customers to practice good hygiene, maintain social distancing and travel outside peak times, if possible.

Queensland Rail is continuing to work closely with the relevant government agencies in response to Novel Coronavirus (COVID-19) and will continue to monitor advice from health authorities and take extra precautions as necessary.

Click here to view Frequently Asked Questions.

COVID-safe public transport plan

The COVID-safe public transport plan (PDF, 2.2MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

We all have a part to play when travelling on public transport to help support everyone's health and safety.

Practicing good hygiene

For your safety, and the safety of those around you, we ask our customers to please follow Queensland Health’s advice regarding good hygiene practices while travelling on our network.

  • Stay home if you are unwell.
  • Clean your hands regularly with soap and water or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
  • Practice social distancing, which includes staying 1.5m away from others as much as you can.
  • Avoid touching your face, nose and mouth. And avoid shaking hands.
  • If you have any COVID-19 symptoms, no matter how mild, get tested immediately. These include Fever, Cough, Sore throat, Shortness of breath, Runny nose, Fatigue.
For the latest health updates regarding COVID-19, please visit the Queensland Health website.

Lost Property Office changes

If you have misplaced an item across this network, you can visit the Collection Office between 7.30am-5pm on weekdays, or alternatively contact the Lost Property team by calling 13 16 17. Please note, only one customer will be allowed into the lost property office at a time.  

To limit the handling of items, we ask customers to please be mindful of your belongings while travelling with us at this time and take all of your possessions with you before you disembark your service. 

We've gone cashless

For the safety of our customers and employees, our stations have gone cashless to reduce cash handling. 

You can still use EFTPOS facilities at the ticket office to top up your go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines. 

How to top up your go card:
  • Top up online
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine.

How to pre-purchase a paper ticket:
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine. 

If you don't already have a go card, you can purchase one from more than 680 locations across South East Queensland, including 7-Eleven, Night Owl and manned train stations, online or by phoning TransLink on 13 12 30.

There will be a two-week leniency to allow customers without a go card to obtain one, after that regular conditions of travel will apply on all services. 

Additional train and station cleaning

Our trains and stations traditionally undergo daily surface cleaning, which includes using a disinfectant solution to wipe down hard surfaces. Trains are also subjected to a detailed clean and inspection, including shampooing carpets, every month.

We’ve ramped up our focus on surface cleaning in response to COVID-19, with additional cleaning of hard surfaces and key customer touch points occurring at stations.

From Tuesday 17 March 2020, we tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.

Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.

We are monitoring advice from health authorities and will continue to take extra precautions as necessary. 

For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.

Property - Tenants

Queensland Rail acknowledges the impacts this unprecedented event is having and that this is a very difficult time for many businesses.

Queensland Rail is currently engaging with the Queensland Government in relation to requests from tenants for rent relief and appreciates your patience as we work through this process.

In the interim, should you have any questions or concerns, please do not hesitate to contact your Queensland Rail Leasing Manager or alternatively, you can email Queensland Rail at CommercialTenancyRequestsCOVID19@qr.com.au.