Last updated: 27 March 2020.

Latest information

The health and safety of our customers and employees is our number one priority. 

Queensland Rail is continuing to work closely with the relevant government agencies in response to Novel Coronavirus (COVID-19) and will continue to monitor advice from health authorities and take extra precautions as necessary.

Public transport is considered an essential service and is not affected by the ban on non-essential gatherings of more than 100 people. However, present advice is to limit all non-essential travel.  If you do need to travel to work or other essential commitments, try to maintain social distancing and travel outside peak times, if possible.

Practicing good hygiene

For your safety, and the safety of those around you, we ask our customers to please follow Queensland Health’s advice regarding good hygiene practices while travelling on our network.

  • Stay home if you are unwell.
  • Clean your hands regularly with soap and water or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
  • Practice social distancing, which includes staying 1.5m away from others as much as you can.
  • Avoid touching your face, nose and mouth. And avoid shaking hands.

For the latest health updates regarding COVID-19, please visit the Queensland Health website.


We're going cashless

For the safety of our customers and employees, our stations will be cashless from 26 March 2020 onwards to reduce cash handling. 

You can still use EFTPOS facilities at the ticket office to top up your go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines. 

How to top up your go card:
  • Top up online
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine.

How to pre-purchase a paper ticket:
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine. 

If you don't already have a go card, you can purchase one from more than 680 locations across South East Queensland, including 7-Eleven, Night Owl and manned train stations, online or by phoning TransLink on 13 12 30.

There will be a two-week leniency to allow customers without a go card to obtain one, after that regular conditions of travel will apply on all services. 


Additional train and station cleaning

Our trains and stations traditionally undergo daily surface cleaning, which includes using a disinfectant solution to wipe down hard surfaces. Trains are also subjected to a detailed clean and inspection, including shampooing carpets, every month.

We’ve ramped up our focus on surface cleaning in response to COVID-19, with additional cleaning of hard surfaces and key customer touch points occurring at stations.

From Tuesday 17 March 2020, we tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.

Our trains are also undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service, and we’re also spraying the inside of units with an odourless disinfectant daily.

We are monitoring advice from health authorities and will continue to take extra precautions as necessary. 

For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.