Our trains and stations traditionally undergo daily surface cleaning, which includes using a disinfectant solution to wipe down hard surfaces. Trains are also subjected to a detailed clean and inspection, including shampooing carpets, every month.
We’ve ramped up our focus on surface cleaning in response to COVID-19, with additional cleaning of hard surfaces and key customer touch points occurring at stations.
From Tuesday 17 March 2020, we tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.
Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.
We are monitoring advice from health authorities and will continue to take extra precautions as necessary.
For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.
Property - Tenants
Queensland Rail acknowledges the impacts this unprecedented event is having and that this is a very difficult time for many businesses.
Queensland Rail is currently engaging with the Queensland Government in relation to requests from tenants for rent relief and appreciates your patience as we work through this process.
In the interim, should you have any questions or concerns, please do not hesitate to contact your Queensland Rail Leasing Manager or alternatively, you can email Queensland Rail at