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As per the Queensland Health directive, face mask restriction will continue to apply to the following 11 Local Government Areas in South East Queensland until further announcement:

  • Brisbane
  • Logan
  • Moreton Bay
  • Ipswich
  • Redlands
  • Sunshine Coast
  • Gold Coast
  • Noosa
  • Somerset
  • Lockyer Valley
  • Scenic Rim

When travelling on public transport or while waiting at the train station, please remember to follow these steps:

  • wear a mask
  • utilise our hand sanitiser dispensers
  • leave a gap between you and others
  • follow our COVID-safe plan.

The health and safety of our customers and employees is our number one focus as we continue to provide essential train travel for those that need it at this time.

Queensland Rail is continuing to work closely with the relevant government agencies in response to COVID-19 and will continue to monitor advice from health authorities and take extra precautions as necessary.

Click here to view Frequently Asked Questions.

Practicing good hygiene

For your safety, and the safety of those around you, we ask our customers to please follow Queensland Health’s advice regarding good hygiene practices while travelling on our network.

  • Only travel for essential reasons
  • Wear a mask, unless you are at home
  • Stay home if you are unwell.
  • Clean your hands regularly with soap and water or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
  • Practice social distancing, which includes staying 1.5m away from others as much as you can.
  • Avoid touching your face, nose and mouth. And avoid shaking hands.
  • If you have any COVID-19 symptoms, no matter how mild, get tested immediately. These include Fever, Cough, Sore throat, Shortness of breath, Runny nose, Fatigue.
For the latest health updates regarding COVID-19, please visit the Queensland Health website.

Additional train and station cleaning

Our trains and stations traditionally undergo daily surface cleaning, which includes using a disinfectant solution to wipe down hard surfaces. Trains are also subjected to a detailed clean and inspection, including shampooing carpets, every month.

We have ramped up our focus on surface cleaning in response to COVID-19, with additional cleaning of hard surfaces and key customer touch points occurring at stations.

We have tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.

Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.

We are monitoring advice from health authorities and will continue to take extra precautions as necessary. 

For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.

COVID-safe public transport plan

The COVID-safe public transport plan (PDF, 2.2MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

We all have a part to play when travelling on public transport to help support everyone's health and safety.

Lost Property Office changes

If you have misplaced an item across this network, you can visit the Collection Office between 7.30am-5pm on weekdays, or alternatively contact the Lost Property team by calling 13 16 17. Please note, only one customer will be allowed into the lost property office at a time.  

To limit the handling of items, we ask customers to please be mindful of your belongings while travelling with us at this time and take all of your possessions with you before you disembark your service. 

Our stations are cashless

For the safety of our customers and employees, our stations are cashless to reduce cash handling. 

You can still use EFTPOS facilities at the ticket office to top up your go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines.

How to top up your go card:

  • Top up online
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine.

How to pre-purchase a paper ticket:

  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine. 

If you don't already have a go card, you can purchase one from more than 680 locations across South East Queensland, including 7-Eleven, Night Owl and manned train stations, online or by phoning TransLink on 13 12 30.