Latest information

We would like to say "thank you" to our customers for helping to limit the spread of COVID-19 by wearing masks onboard our services during the recent period of restrictions in Greater Brisbane.

From 6am AEST Thursday 15 April, restrictions for all of Queensland will ease. Read more about this easing of restrictions.

Face mask wearing is only mandatory in certain settings.

While not mandatory, you are strongly encourged to:

  • carry a mask with you at all times when you leave home
  • wear a mask when travelling on public transport, in a taxi or rideshare or in shopping centres
  • wear a mask in any indoor or outdoor space when physical distancing is not possible.

View the Queensland Government’s Roadmap: Easing of restrictions for Greater Brisbane

The health and safety of our customers and employees is our number one priority and we are continuing to work closely with the relevant government agencies in response to COVID-19 and will continue to monitor advice from health authorities and take extra precautions as necessary.

Click here to view Frequently Asked Questions.

Practice good hygiene

For your safety, and the safety of those around you, we ask our customers to please follow Queensland Health’s advice regarding good hygiene practices while travelling on our network.

  • Practice social distancing, which includes staying 1.5metres away from others as much as you can.
  • Clean your hands regularly with soap and water or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
  • Avoid touching your face, nose and mouth and avoid shaking hands.
  • If you have any COVID-19 symptoms, no matter how mild, get tested immediately and self isolate until you receive the results. Symptoms may include fever, cough, sore throat, shortness of breath, runny nose and fatigue.
For the latest health updates regarding COVID-19, please visit the Queensland Health website.

Additional train and station cleaning

Our trains and stations traditionally undergo daily surface cleaning, which includes using a disinfectant solution to wipe down hard surfaces. Trains are also subjected to a detailed clean and inspection, including shampooing carpets, every month.

We have ramped up our focus on surface cleaning in response to COVID-19, with additional cleaning of hard surfaces and key customer touch points occurring at stations.

We have tripled the number of staff focused on cleaning high traffic stations in morning and afternoon peak times, including South Bank, South Brisbane, Roma Street, Central, Fortitude Valley and Bowen Hills.

Our trains are undergoing additional surface cleaning throughout the day as they enter depots and turn-back locations, prior to their next service. We have also enlisted a fogging service to disinfect our trains fortnightly, including walls, doors, seating, and glazing.

We are monitoring advice from health authorities and will continue to take extra precautions as necessary. 

For your safety, we do encourage customers to hold handles or handrails on escalators or moving trains. However, you should follow good hygiene practices and wash your hands after being in any public space.

COVID-safe public transport plan

The COVID-safe public transport plan (PDF, 2.2MB) outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.

We all have a part to play when travelling on public transport to help support everyone's health and safety.

Lost Property Office changes

If you have misplaced an item across the Queensland Rail network, you can visit the Collection Office between 7.30am - 5.00pm on weekdays, or alternatively contact the Lost Property team by calling 13 16 17. Please note, only one customer will be allowed into the lost property office at a time

To limit the handling of items, we ask customers to please be mindful of your belongings while travelling with us at this time and take all of your possessions with you before you disembark your service

Our stations are cashless

For the safety of our customers and employees, our stations are cashless to reduce cash handling.

You can still use EFTPOS facilities at the ticket office to top up your go card or purchase a paper ticket. If you are paying with cash, you will need to use the self-service ticket machines. 

How to top up your go card:
  • Top up online
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine.
How to pre-purchase a paper ticket:
  • Use EFTPOS at the ticket office
  • Use cash at a station self-service ticket machine. 
If you don't already have a go card, you can purchase one from more than 680 locations across South East Queensland, including attended train stations, online or by phoning TransLink on 13 12 30.