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Home > For Customers > Listening-to-our-customers

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Listening to our customers

 

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On 8 March 2017, the Queensland Government released the Fixing the Trains high level implementation plan: an action plan to get Queensland’s rail services back on track.

The document outlines the Government’s plan to transform rail in Queensland, including the first 100 day commitments.

You can read the full report and review the program’s progress​ on the Citytrain Response Unit’s website​.

 
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  • Listening to our customers
  • Plan your journey
    • Journey planner
    • Tickets and fares
    • Timetables
    • Special event notices
    • Travel conditions
    • School rail passes
    • Group bookings
    • Travelling with your bike
    • Travelling with large items
    • Train etiquette
    • Free Wi-Fi
    • Natural disasters
    • Queensland Rail Mobile App
  • Accessibility
    • Station access guide
  • Planned track closures
  • Stations and maps
    • Your station
    • Station access
    • Network map
  • Long distance travel
    • Spirit of Queensland
    • Spirit of the Outback
    • Tilt Train
    • The Westlander
    • The Inlander
    • The Gulflander
    • Kuranda Scenic Railway
  • On-time running
    • Daily peak on-time running results
    • Our performance
  • Safety and security
    • Safety initiatives
    • Security personnel
    • Security initiatives
    • Community safety initiatives
  • Customer Charter
  • Queensland Rail Wi-Fi
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