Data and privacy

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At Queensland Rail, your privacy is important to us. We handle your personal information responsibly and in line with legislative obligations. For a comprehensive understanding of how ​​we manage your data and personal information, please refer to our Privacy Policy an​d Data breach policy​​. ​Below, you'll find a brief overview of our practices:​

What we collect

We only gather the personal information we need. We’ll always let you know what information we collect, why we collect it, and how we’ll use it.

How we keep your information safe

We use secure networks, access controls and cybersecurity systems to protect your personal information. Access is restricted to authorised personnel only. Although we apply strong security measures, no online data transmission is guaranteed to be completely secure.

Your choice

You have the option to withhold your personal information. Just keep in mind that without it, we might not be able to fully assist you - like responding to your enquiries.

How to access your information

For guidance on how to access your personal information, please visit the How do I access information? ​page.

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