Community education

Queensland Rail’s number one priority is safety – not only the safety of our customers and employees, but also of community members, pedestrians and motorists who enter or cross railway property

Through our Railsmart Community Education Program, Queensland Rail aims to positively influence the attitudes and behaviours of school students and communities to act safely at railway stations and level crossings.

Railsmart rail safety presentations are aimed at preparatory, primary and high schools, alternate learning centres, youth groups, transport companies and a vast array of community organisations and events.

For more information about safety across our rail network, or for education tools and resources, click here.

In the 2014-15 financial year, Queensland Rail delivered 134 rail safety presentations to schools, youth groups, community organisations and more than 30,739 students, including children and parents at early learning centres and kindergartens.

In May 2015, Queensland Rail's Community Education Coordinator also delivered rail safety presentations to more than 4137 students in South West Queensland, where an alarming 40 level crossing near misses were reported last financial year.

Rail Safety Orientation Days

Quarterly Rail Safety Orientation Days provide an opportunity for students from Cultural and Linguistically Diverse (CALD) backgrounds, and individuals with a disability, to familiarise themselves with Queensland Rail services and facilities and gain confidence to travel independently on the rail network.

This unique event allows attendees to explore a stationary train and its features in a controlled environment with expert speakers and demonstrations.

Our Customer Engagement Team work  with QPS Rail Squad, Translink Transit Officers, Authorised Officers and Station Operations staff  to deliver a range of topics including:

  • Rail safety.
  • Train etiquette and on-board behaviour.
  • Being Railsmart by respecting people and property around you.
  • Orientation of Queensland Rail features and services.
  • The importance of choice and the consequences of unsafe behaviour.
  • How to use the rail network safely and confidently.

Rail safety sessions for Australia’s largest employer of people with a disability

Each year Queensland Rail partners with Endeavour Foundation Industries to assist more than 400 people with disabilities learn to catch the train safely and confidently to their workplaces in Wacol and Geebung – the largest Endeavour centres in Queensland.

Community Education Officers conduct interactive, tailored presentations and sessions to guide and educate Endeavour employees to improve their confidence travelling safely and independently to and from work.

The orientation sessions include understanding train and station safety and security features, getting on and off the train safely, accessible signage, emergency assistance phones and learning about staff assistance and what to do in an emergency.


Our team regularly visits school and community groups throughout Queensland. If you would like to find out more information, please contact the community education team at