Community Education

Queensland Rail’s #1 priority is safety, not only the safety of our customers and employees, but also of the greater community who enter or cross our network.

Through our Railsmart Community Education Program, Queensland Rail aims to positively influence the attitudes and behaviours of the community to encourage safety around and on; our trains, tracks and rail property.

Railsmart Safety presentations are delivered by Queensland Rail Education officers. Each session is engaging, interactive, tailored to age or community group and focused on the area’s most relevant. In the 2019-2020 financial year, Queensland Rail delivered 101 rail safety presentations to educational institutions and community organisations in South East Queensland, engaging over 20,000 people. (NOTE – Engagement was reduced due to Covid-19)

Queensland Rail presentations span to our Regional communities and remote areas ensuring that the  promotion of Rail Safety is consistent along our entire network.

Rail Safety Orientation Days

Rail Safety Orientation Days are unique events that allow participants to explore a stationary train and its features, while being guided by Queensland Rail Education Officers in a controlled environment. With expert speakers from Queensland Police Service Rail Squad, Police Liaison Officers, TransLink Senior Network Officers, Queensland Rail Authorised Officers, Station Staff and Brisbane City Council Bus Drivers to deliver a range of topics including:

  • Rail safety
  • Train etiquette and on-board behaviour
  • Being Railsmart by respecting people and property around you
  • Orientation of Queensland Rail train features and services
  • The importance of choice and the consequences of unsafe behaviour
  • How to use the rail network safely and confidently

Queensland Rail has worked in partnership with Milpera State High School for over 14 years running quarterly Rail Safety Orientation Days. Providing an opportunity for students from Cultural and Linguistically Diverse (CALD) backgrounds, to familiarise themselves with Queensland Rail services and  facilities to gain the confidence to travel independently on the rail network. In recent years we have extended this program to the community, including groups and individuals with differing abilities.

In the Community

Queensland Rail partner with not-for profit organisations or charities to conduct interactive, tailored presentations to educate on train safety improving confidence to travel safely and independently with Queensland Rail.

Education Officers co-ordinate with TransLink Senior Network Officers and Queensland Rail Authorised Officers giving participants the opportunity to meet and get familiar with personnel they may encounter on-board during their journey. Sessions also include safety and security features of both on-board trains and at stations, safe boarding and disembarking, accessible signage, emergency assistance phones and what to do in an emergency.

If you would like to book a presentation please email with the below information so we can tailor to your requirements.

  • potential date
  • time
  • location
  • number of participants
  • approximate age of participants


Our team regularly visits school and community groups throughout Queensland. If you would like to find out more information, please email the Community Education team at