Railsmart

 

Rail Safety education and awareness

Each year Queensland Rail makes a significant commitment to promote rail safety through engagement with educational institutes, advertising, highway billboards, public awareness campaigns and industry partnerships.

Over 1.5 million Queenslanders have been spoken to directly by Community Education Officers and Rail Safety Ambassadors through presentations to educational institutions, community groups and at community events.

Please visit the Rail Safety Education site here for more information.

Simple ways to be Railsmart

Simple ways to be Railsmart 

Follow these simple steps for a safe journey:

  • Hold the handrails
  • Walk, don't run
  • Mind the gap between the train and platform
  • Beware of closing doors
  • Always stand behind the yellow line
  • Allow passengers off before boarding the train.

Trespassing

Every year there are approximately 5500 reports of trespassing on Queensland Rail network including illegal track crossings, people on tracks and vandalism.

Trespassing is not only a security risk but also a safety hazard. Did you know?

  • Trespassing on railway property is not only extremely dangerous, but also illegal! You could be fined
  • An empty 6-car passenger train weighs from 254 tonnes and freight trains can weigh up to 10,000 tonnes
  • A train moving approximately 60km/h can take kilometres to stop, during wet weather even further Trains can't swerve! by the time the driver can see you, it's already too late.
  • Queensland Rail has CCTV cameras installed across the network, as well as Railway Squad police officers, mobile security guards, dog patrols, Authorised Officers and Mounted Police units patrolling the network. Please see (LINK TO UPDATE FLYER)

To report unsafe behaviour on the network, call Crime Stoppers on 1800 333 000

Railway crossings

There are hundreds of level crossings across Queensland Rail's network. It is extremely important you follow all signs and signals to ensure not only you and your family's safety but that of our employees and emergency services. To protect the safety of you, your family and others at railway crossings:

  • Pay attention to signs and signals
  • Never enter a railway crossing if the red lights are flashing or the boom gates are down
  • Never queue across train tracks
  • Always look out for extra trains
  • Not all railway crossings have lights or boom gates. At these crossings, always follow the traffic signs and signals before entering the crossing.

Rail safety is everyone's responsibility, Queensland Rail works with communities, motorists, road and transport authorities, and the heavy vehicle industry to promote safe behaviour around train tracks. Together we can make a difference.

Travelling safely with children

Queensland Rail's #1 priority is safety. Please follow the below tips and safety hints to keep your family safe and get everyone to their destination safely.

  • Stay behind the yellow lineKeep children in arms reach 
  • Ensure your child is securely harnessed if in a pram, always back out of the train
  • Keep a firm grip on the pram using the tethering strap, park the pram sideways when on the platform and always apply the pram brakes when stationary
  • Exit and enter the train in the core safety zone, marked by the blue and white stripes
  • Mind the gap between the train and the platform
  • Make use of priority seating near the train doors
  • Always use a lift or ramp where available to access the platform
  • Take the time to teach your child the importance of rail safety and what it means to be RailSmart. Resources can be found here.

Many stations have been upgraded with extra accessibility features to make travelling with children easier. To find out if a station meets your needs please click here or call our Customer Contact Centre:

Phone: 13 16 17

SMS: 0428 774 636 (for hearing or speech impediment)

Pram safety

Queensland Rail is committed to keeping you and your family safe while travelling on our network. Please follow the below hints and safety tips to keep your children safe when using a pram and travelling with Queensland Rail.  For a safe journey, remember these safety tips:

  • Hold on to your pram and use tethering strap
  • Use the pram's brakes when stationary
  • Park parallel on platforms
  • Use lift or ramp at stations
  • Mind the gap between the train and platform
  • Always exit the train backwards

Many stations have been upgraded with extra accessibility features to make travelling with children and prams easier. To find out if a station meets your needs please click here or call our Customer Contact Centre:

Phone: 13 16 17

SMS: 0428 774 636 (for hearing or speech impediment)

Easy access for everyone

Queensland Rail is committed to making our network accessible to everyone, no matter their ability. Helping you get to your destination with ease by providing services that give access to all our passengers.

Here are some pointers to ensure that you're travelling experience is as smooth as possible:

  • Use lifts for easy access at stations 
  • For easy access to trains please go to the core safety zone marked by blue and white accessibility symbol
  • Ask for assistance with wheelchair ramps and let guard know your destination
  • Use handles to assist with boarding and to hold on when train is in motion
  • Mind the gap. Disembark backwards when travelling with wheel luggage or prams
  • Remember disability assistance and emergency help phones are available on board and at stations. 24 hours a day.

For more information please visit Access for all

 Many stations have been upgraded with extra accessibility features to make travelling with Queensland Rail easier. To find out if a station meets your needs please click here or call our Customer Contact Centre:

Phone: 13 16 17

SMS: 0428 774 636 (for hearing or speech impediment)

Around tracks

Where there's tracks there's trains. Being Railsmart around tracks is important for your safety. When you are around tracks you need to be mindful of the signs and signals that are there to keep you safe.

To help you stay safe around tracks:

  • Keep off the tracks at all times
  • Only cross at designated areas like overpasses, underpasses and level crossings
  • Never short cut across the tracks
  • Always look out for extra trains
  • Be aware of overhead lines. Check out High Voltage Can Jump.

It is important to keep yourself and your mates safe, never take risks around tracks or trains. Trains can't swerve or suddenly stop. Electric trains can also be very quiet.

Avoid distractions

It doesn't matter if you are waiting to catch a train or crossing the tracks, if you are distracted you may miss the vital signs and signals that are there to keep you safe. When using devices such as mobile phones or even talking to someone, always be aware of your surroundings.

To protect yourself and others when in a rail environment:

  • Be alert
  • Avoid distractions
  • Follow signs and signals
  • Be prepared for the unexpected

Avoid distractions and arrive at your destination safely.

On platforms

Being Railsmart on platforms is important for the safety of yourself and those around you.

To protect the safety of yourself and others on platforms:

  • Always arrive in time to purchase a ticket and get to the platform before the train arrives
  • Allow others to exit the train first before boarding
  • Stay behind the yellow line
  • Always look out for extra trains

Queensland Rail platforms have core safety zones marked by the blue and white stripes. These areas have better lighting, CCTV coverage, emegency phones and are frequented by station staff.

Always follow the signs, act responsibly and remember, platforms aren't playgrounds.