Queensland Rail Wi-fi Terms and Conditions


Please read these terms and conditions carefully; they govern your use of this wireless local access network service (“the Service”). In these Terms “us”, “we” or “our” means Queensland Rail and “you” or “your” means the individual using the Service.

By using the Service you acknowledge and agree that you have read and understood the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Service.

We reserve the right to change these Terms at any time. You should check these Terms from time to time to ensure you are happy with any changes. Your continued use of the Service following the updating of the Terms shall mean you accept those changes.

By using our Wi-fi, you agree to our terms and conditions.

About the Service

The Service is a wireless data service using radio frequency to provide access on the passenger cars of the train to the internet. You will need to have your own equipment to access the Service.

We grant you a revokable non-exclusive, non-transferable license to use the Service in accordance with the Terms.

The Service is offered for free by us on a limited download, filtered basis. The limit of available download will be determined by Queensland Rail from time to time.

You can access the service for free. A limited download and filtered content applies.

We only allow access to HTTP, HTTPS and email traffic and access to many websites is blocked by our filters. We attempt to filter content that contains adult or sexually explicit material, criminal activity, games, hacking, intolerance and hate, personals and dating, advertisements and pop-ups, alcohol and tobacco, chat, gambling, illegal drugs, intimate apparel and swimwear, peer to peer, phishing and fraud, proxies and translators.

We do not guarantee that any information, software or other material accessible via the Service is free of viruses, worms, Trojan horses or other harmful components.

Use this service at your own risk.

Your responsibilities

You agree to:

  • comply with all applicable laws when using the Service;
  • not use the Service for commercial purposes;
  • not infringe the intellectual property rights of any third party in connection with the use of the Service.
  • You must not use the Service for FTP, VPN and Peer to Peer traffic or to make high volume data transfers, host a web server or any other server, collect other people's personal data without their knowledge, interfere with other network users or for any defamatory or illegal purpose.
Do not cause disruption or offence to fellow passengers.

You will be sharing your trip with others so please consider the privacy, peace and personal space of your fellow passengers. Please make sure you behave in a way which does not disturb or cause offence to your fellow passengers.

While we try to ensure a safe environment on the Service, we cannot guarantee that our filters will successfully filter all offensive or illegal content. You are responsible for your own use of the Service and, for monitoring the use of the Service by any minors in your care, whether accompanied or unaccompanied.

You’re responsible for your own use of the Service and monitoring the use of the Service by any minors in your care.

Our Liability

We do not provide any guarantees in relation to the quality, stability, security or availability of the Service. You use the Service at your own risk.

To the extent allowed by law we exclude all liability to you and third parties in relation to your acts or omissions on the Service or your inability to use the Service.

We reserve the right to terminate your access to the Service at any time and to cease to provide the Service, in whole, or in part, for any reason.

We’re not responsible for what you do but we can cancel your access.


When you access the Service your device ID is recorded by the system to track your usage. This information is used to identify your device only.

When you use the Internet via the Service, all your Internet traffic and e-mail passes through our servers. The transmissions from your device via this service will be filtered as set out above in Your responsibilities. However, we do not monitor, read or examine that traffic at any time in such a way as to see any personal data unless we are required to do so by law.

We reserve the right to collect, collate and use any data or user information which results from use of the Service for internal use only by Queensland Rail and subject to the Information Privacy Act 2009 (Qld).

Unless required by law, we won’t monitor or read your personal data.