Contact us


​If you have a question or wish to provide feedback please get in touch. 

​You can contact us in one of the following ways:


Call us

During business hours

Our contact centre is open between 7.15am to 5pm (AEST), Monday to Friday.

After hours

The Translink contact centre is open 24/7.

Need help contacting us?

If you have a hearing or speech impairment, please contact us via SMS.

Connect via social media

By post

Queensland Rail
GPO BOX 1429
​Brisbane QLD 4001​​​

Security incidents

If you identify a security incident on the network, there are several options available to you to report it:

  • If it’s an emergency, call 000 and speak to a member of staff (where present)
  • If the incident is not an emergency, you can report it to a member of staff (where present), or to Crime Stoppers on 1800 333 000.​​

Level crossing safety

To report a safety issue at a level crossing call 1800 079 303.