Our organisation

Founded in 1865, Queensland Rail has a proud history of connecting Queensland communities and supporting local jobs, industries and economies. We are committed to providing a customer-focused, safe, modern and world-class rail service for Queenslanders.

With total assets of $8.0 billion, and a network that extends more than 6,600 kilometres across the state, we are also focused on providing customers and Queenslanders with an efficient and value for money service.

Our 7,500 strong workforce delivers services across our South East Queensland and Regional networks, including Travel and Tourism services and Regional Freight.

Our South East Queensland team provides 8,392 services each week, supporting our customers to reach their destination safely and on-time. In 2019-2020, 44 million passenger trips were taken on the South East Queensland network (a decrease of approximately 20 per cent compared to 2018-2019, associated with COVID-19).

The Regional networks commuter and rail tourism markets are serviced by the Travel and Tourism products. These comprise eight services connecting Regional communities across Queensland with other Regional centres and the South East Queensland corner. These services support the Queensland tourism industry through the provision of unique rail tourism experiences including special events and charters through the operation of a small fleet of heritage services.

Our Regional networks and Freight team provides rail access for freight operators and other Queensland Rail supply chain customers to enable the critical transport of resources and general freight across the state.

We are proud of the role we play in providing vital passenger and freight services and we are dedicated to ensuring that our systems, procedures and practices reflect the highest standards of corporate governance.

Established under the Queensland Rail Transit Authority Act 2013 (Qld) (QRTA Act), Queensland Rail is a statutory authority for the purposes of the Financial Accountability Act 2009 (Qld) and the Statutory Bodies Financial Arrangements Act 1982 (Qld).

The QRTA Act sets out the functions of Queensland Rail. These include:

  • Management of railways
  • Provision of rail transport services, including passenger services
  • Construction and maintenance of rail transport infrastructure.

Access to some of our network is regulated through an access undertaking given to the Queensland Competition Authority (QCA).