Our organisation

Queensland Rail's purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting communities through a modern, world-class rail service.

Queensland Rail is a statutory authority established by the Queensland Government under the QRTA Act and is a statutory body for the purposes of the Financial Accountability Act 2009 (Qld) and the Statutory Bodies Financial Arrangements Act 1982 (Qld).

The QRTA Act sets out the functions of Queensland Rail, including:
  • Management of railways
  • Provision of rail transport services, including passenger services
  • Construction and maintenance of railway infrastructure.
Queensland Rail employs more than 7,300 people (headcount) and has total assets valued at $7.8 billion. 

Queensland Rail’s network extends more than 6,600 kilometres across the state. The business operates the following three core services across multiple customer markets:
  • Citytrain
  • Travel and Tourism
  • Regional Network and Freight
Queensland Rail’s Citytrain product primarily services the commuter passenger market in South East Queensland, with more than 54 million passenger trips undertaken in the 2018-19 financial year.

The regional commuter and rail tourism markets are serviced by the Travel and Tourism products. These comprise eight services connecting regional communities across Queensland with other regional centres and the South East Queensland corner, and support the Queensland tourism industry through the provision of unique rail tourism experiences.

Queensland Rail also maintains and operates a small fleet of heritage services which are used for special events and charters.

Queensland Rail’s Regional Network and Freight product provides rail access for freight operators and other Queensland Rail supply chain customers, to enable the transport of resources and general freight across the state.

Access to some of Queensland Rail’s network is regulated through an access undertaking given to the Queensland Competition Authority (QCA).