Lost property

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Update in response to COVID-19:

If you have misplaced an item across this network, you can visit the Collection Office between 7.30am-5pm on weekdays, or alternatively contact the Lost Property team by calling 13 16 17. Please note, only one customer will be allowed into the lost property office at a time.  

To limit the handling of items, we ask customers to please be mindful of your belongings while travelling with us at this time and take all of your possessions with you before you disembark your service. 

We appreciate your understanding as we continue to support the containment of COVID-19 for your safety.

Lost Property

​All lost property found at Queensland Rail stations and rail services is stored centrally at the lost property office.

Please be aware, it may take several days from the time the item of lost property is found to its arrival at the lost property office.

To enquire about lost property, you can:​

  • Phone 13 16 17 during business hours
  • Complete the lost property form below
  • Visit the lost property office at Central station located at Plaza Level, Rail Centre 2, 309 Edward Street, Brisbane. Enter via Edward Street during business hours.

In addition to following up any lost property enquiries from our customers, the Queensland Rail lost property team will make every effort to contact the owner of lost items where the identification of the owner is possible. Lost items will be held by the lost property office for a period of two months.

Where lost items remain unidentified and unclaimed after two months:

  • Valuable items will be donated to charity.
  • Birth, marriage, and death certificates are forwarded to the Brisbane registry office for Births, Deaths and Marriages.
  • General unclaimed items will be donated to charity or disposed of appropriately.
  • Keys, remotes, USB drives, documents and personal identification items will be destroyed (excluding passports).

Note: Passports are immediately sent to the relevant consulate or passport office.

Lost property business hours

  • 7.30am - 5.00pm; Monday to Friday

If you have lost a mobile phone

If a mobile phone has been lost, a SIM and IMEI number* must be provided to the lost property office to enable a search to be conducted. These numbers can be obtained from your service provider.

*SIM: Subscriber identity module; IMEI: International Mobile Equipment Identity

If you have lost a passport

If an international passport is found on Queensland Rail property, we will return it as soon as possible to the Australian address of the relevant consulate via registered post.

An Australian passport will be returned to the Passport Office at 150 Charlotte Street, Brisbane.

To recover a lost passport, you will need to contact the relevant consulate or passport office.

Our lost property office can advise if your passport has been found on Queensland Rail property.

What to do if you find lost property

Please hand in lost property at any staffed railway station.

For enquiries regarding lost property, please submit the form below.

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Title is required.
First name is required.
Last name is required.
Preferred contact method needs an option selected.

Valid Email Address Required

Phone number is required.
Lost place needs an option selected.
Date and Time is required.
Category is required.
Short description is required.
Lost mobile option required.
IMEI Number is required.
SIM Card Number is required.

These details can be obtained from your service provider.

Network option required.
Train line is required.
Train station is required.
Seart number is required.
Seart number is required.
Service Line is required.
Your enquiry detail is required.
I have read and accept the conditions outlined in the Privacy statement
PrivacyStatement is required.
Queensland Rail is committed to protecting your privacy. We will not pass on, to any third party,
personally identifiable details we obtain from you.